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Facebook广告活动随机丢失，但只从活动标签

  • 2022年10月24日
  • 2回答
  • 17日视图
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遇到了一个超级奇怪的问题，想知道其他人是否也遇到过这种情况。

目前正在为一个客户做Facebook广告。今天早上我去查看它的表现，并注意到它在活动标签中完全消失了。在短暂的崩溃之后，我检查了广告集标签，我的观众还在那里——我检查了广告标签，我的两个广告创意也还在那里。此外，我过滤了昨天和今天的广告表现，广告仍然活跃并传递。当我检查广告时，我仍然可以看到活动级别，然后我的广告集/广告在它下面。

似乎只有广告的活动部分完全从活动标签中消失了。其他人也发生过这种事吗?我已经联系了Facebook的支持人员，但令我惊讶的是，他们给我的信息根本不相关，也不符合我的要求，然后表现得好像他们解决了问题，结束了聊天。

为了描绘一个更好的画面-我有一个广告目前正在运行。广告管理器上的活动选项卡根本不显示这个广告，而广告集和广告选项卡都像正常一样显示广告信息。什么好主意吗?

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最佳答案是乔纳森Zuluaga2022年12月1日，21:38

Additionally, I recommend you reach out to Meta directly via this page on Facebook:\u00a0https:\/\/www.facebook.com\/metasupportpros<\/a><\/p>","className":"post__content__best_answer"}">
查看原始
Ran into a super weird problem and wondering if it\u2019s happened to anyone else.<\/p>

Currently running a Facebook ad for a client. I went to check in this morning to see how it\u2019s performing and noticed that it\u2019s completely missing from the Campaign tab. After momentarily freaking out, I check the Ad Sets tab and my audience is still there - I check the Ads tab and both of my ad creatives are still there as well. Additionally, I filtered ad performance to yesterday and today and the ad is still active and delivering. When I inspect the ad, I can still see the campaign level, and then my ad sets\/ads beneath it.<\/p>

It seems like somehow only the campaign portion of the ad completely disappeared from the campaign tab. Has this happened to anyone else? I\u2019ve reached out to Facebook support but to the surprise of literally nobody they gave me information that wasn\u2019t relevant or what I was asking at all and then acted like they solved the issue and ended the chat.<\/p>

To potentially paint a better picture - I have one ad currently running. The Campaigns tab on Ad Manager doesn\u2019t show this ad as existing at all, while both the Ad Sets and Ads tabs show the ad info like normal. Any ideas?<\/p>","quoteUsername":"amanda.hoffmann","translations":{"Common":{"like":"Like","unlike":"Unlike"},"Forum":{"Quote":"Quote","Share":"Share"}}}">

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