问题

服务中断:你的品牌如何处理后果?

  • 9月30日
  • 0回答
  • 4的观点
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徽章

我们是一家科技公司，生产智能车库开门器，可以用我们的智能手机应用程序控制。偶尔，我们会遇到服务中断，如果人们进入车库的唯一途径是通过我们的应用程序(即他们没有带钥匙，没有带车库门控制器，没有在车库外安装入口键盘)，可能会暂时把他们锁在车库外面。

我们正在寻找有这方面经验的品牌的观点，如何处理重大停机后的24-48小时:

  1. 在宣布服务已恢复/问题已解决后，你会将公告张贴多久?你会在某个时候删除它吗?如果是，什么时候删除?
  2. 你会在隔天暂停所有投寄吗?你要等多久才能恢复日常的出版活动?

提前感谢您在这里提供的任何见解!

We are a tech company that make\u00a0smart garage door openers that can be controlled with our smartphone app. Occasionally, we experience service outages that may temporarily leave people locked out of their garages if their only way in is though our app (i.e. they don\u2019t carry keys with them, don\u2019t have a garage door controller with them AND don\u2019t have an entry keypad installed outside of their garage).<\/p>

We are looking for perspective from brands who have experience with this on how to approach the 24-48 hours following a major outage:<\/p>

  1. After announcing that service is restored\/issue is resolved, how long do you leave that announcement post up? Do you delete it at some point and if so, when?<\/li>\t
  2. Do you pause all posting on the following day? How long do you wait to resume your day-to-day publishing activity?\u00a0<\/li><\/ol>

    Thanks in advance for any insight you can offer here!<\/p>","quoteUsername":"lindsay.scott","translations":{"Common":{"like":"Like","unlike":"Unlike"},"Forum":{"Quote":"Quote","Share":"Share"}}}">

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