Replies posted by kelsey.martin

\u00a0<\/p>

Thank you!\u00a0<\/p>","url":"\/coffee-talk-42\/billing-clients-for-social-ads-1145?postid=3429#post3429","creationDate":"2023-05-25T22:08:06+0000","relativeCreationDate":"1 month ago"},"isTopicUnread":true,"privateId":228,"id":1145,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isAnswered","label":"beantwoord"}],"forum":{"id":42,"isIdeation":false,"url":"\/coffee-talk-42","title":"Coffee Talk","description":"Make introductions, meet new community members and discuss ideas. Join for an engaging conversation and make lasting connections in the Arboretum."},"url":"\/coffee-talk-42\/billing-clients-for-social-ads-1145","title":"Billing Clients for Social Ads","lastPost":{"id":3443,"author":{"id":4542,"url":"\/members\/kelsey-martin-4542","name":"kelsey.martin","avatar":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/icon\/200x200\/faac90f1-641f-460e-a879-04d76734d1f3.png","userTitle":"Sprout Team","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"name":"Sprout Team"},"userLevel":0},"content":"

Hi Haley - I always recommend having a separate ad account set up for each of your clients (even if they\u2019re all on the same cc). Have all of those ad accounts connected or set up through your Agency Business Manager. That way you have one collective place to manage billing, but all of your charges should be per ad account which will help you then pass those costs along to your clients.

Reconciling all of those charges can be a pain, that\u2019s definitely one of the perks of working with an agency. One thing I\u2019d recommend setting up are payment thresholds<\/a> so that you are only paying once the threshold is met and not for ever single small dollar amount per campaign.

Hope this helps, happy to answer any other questions you have.<\/p>","url":"\/coffee-talk-42\/billing-clients-for-social-ads-1145?postid=3443#post3443","creationDate":"2023-05-26T20:43:07+0000","relativeCreationDate":"1 month ago"},"lastReply":{"id":3443,"author":{"id":4542,"url":"\/members\/kelsey-martin-4542","name":"kelsey.martin","avatar":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/icon\/200x200\/faac90f1-641f-460e-a879-04d76734d1f3.png","userTitle":"Sprout Team","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"name":"Sprout Team"},"userLevel":0},"content":"

Hi Haley - I always recommend having a separate ad account set up for each of your clients (even if they\u2019re all on the same cc). Have all of those ad accounts connected or set up through your Agency Business Manager. That way you have one collective place to manage billing, but all of your charges should be per ad account which will help you then pass those costs along to your clients.

Reconciling all of those charges can be a pain, that\u2019s definitely one of the perks of working with an agency. One thing I\u2019d recommend setting up are payment thresholds<\/a> so that you are only paying once the threshold is met and not for ever single small dollar amount per campaign.

Hope this helps, happy to answer any other questions you have.<\/p>","url":"\/coffee-talk-42\/billing-clients-for-social-ads-1145?postid=3443#post3443","creationDate":"2023-05-26T20:43:07+0000","relativeCreationDate":"1 month ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":0,"relevantPost":{"id":3443,"author":{"id":4542,"url":"\/members\/kelsey-martin-4542","name":"kelsey.martin","avatar":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/icon\/200x200\/faac90f1-641f-460e-a879-04d76734d1f3.png","userTitle":"Sprout Team","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"name":"Sprout Team"},"userLevel":0},"content":"

Hi Haley - I always recommend having a separate ad account set up for each of your clients (even if they\u2019re all on the same cc). Have all of those ad accounts connected or set up through your Agency Business Manager. That way you have one collective place to manage billing, but all of your charges should be per ad account which will help you then pass those costs along to your clients.

Reconciling all of those charges can be a pain, that\u2019s definitely one of the perks of working with an agency. One thing I\u2019d recommend setting up are payment thresholds<\/a> so that you are only paying once the threshold is met and not for ever single small dollar amount per campaign.

Hope this helps, happy to answer any other questions you have.<\/p>","url":"\/coffee-talk-42\/billing-clients-for-social-ads-1145?postid=3443#post3443","creationDate":"2023-05-26T20:43:07+0000","relativeCreationDate":"1 month ago"},"numberOfViews":37,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/connect-discuss-73","categoryId":73,"title":"Connect & Discuss","metaRobots":"index, follow","type":0},"lastPostId":"3443"},"isActivityPage":true,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/attachment\/","isGuest":true,"csrfToken":"759cb42ddf81ad959052a9d32afa5acd67642dda","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">

H

haley.goodwin Agency Partner

asked inCoffee Talk

Billing Clients for Social Ads

Hi Haley - I always recommend having a separate ad account set up for each of your clients (even if they’re all on the same cc). Have all of those ad accounts connected or set up through your Agency Business Manager. That way you have one collective place to manage billing, but all of your charges should be per ad account which will help you then pass those costs along to your clients.Reconciling all of those charges can be a pain, that’s definitely one of the perks of working with an agency. One thing I’d recommend setting up are payment thresholds so that you are only paying once the threshold is met and not for ever single small dollar amount per campaign.Hope this helps, happy to answer any other questions you have.

0 1

1 month ago

\u00a0<\/p>

• When publishing to Instagram, this profile will have multiple failed posts. Sometimes the post error will respond as a media code error meaning that the media is the wrong specs. But, when we run this through other environments, the media publishes fine and follows all of the spec guides from Sprout and Meta<\/li>\t
• Sometimes Meta flags profiles and posts as spam posts, which Sprout recommends adjusting publishing times when posting. The agency has done this and is still experiencing the same barriers.<\/li>\t
• This is one of those scenarios where Sprout is limited on what we can mitigate as a third party and Meta is blaming the use of third-party publishing for the error on their end.\u00a0<\/li><\/ul>

  Has anyone been able to get out of this vicious cycle for Instagram?<\/p>","url":"\/content-creation-67\/instagram-server-error-822?postid=2386#post2386","creationDate":"2022-11-17T00:32:21+0000","relativeCreationDate":"7 months ago"},"isTopicUnread":true,"privateId":155,"id":822,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isAnswered","label":"beantwoord"}],"forum":{"id":67,"isIdeation":false,"url":"\/content-creation-67","title":"Content Creation","description":"Discover best practice and advice for how to create content for your website, blog or social media accounts using the latest strategies and tips from the community."},"url":"\/content-creation-67\/instagram-server-error-822","title":"Instagram Server Error","lastPost":{"id":2420,"author":{"id":4542,"url":"\/members\/kelsey-martin-4542","name":"kelsey.martin","avatar":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/icon\/200x200\/faac90f1-641f-460e-a879-04d76734d1f3.png","userTitle":"Sprout Team","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"name":"Sprout Team"},"userLevel":0},"content":"

  Hey @JonathanZuluaga<\/user-mention>\u00a0- I\u2019ve worked alongside the agency with support. From their perspective it\u2019s a barrier on Meta\/Instagram\u2019s side. Was hoping someone else had successfully navigated these issues and could give some advice.\u00a0<\/p>","url":"\/content-creation-67\/instagram-server-error-822?postid=2420#post2420","creationDate":"2022-11-28T16:24:56+0000","relativeCreationDate":"7 months ago"},"lastReply":{"id":2420,"author":{"id":4542,"url":"\/members\/kelsey-martin-4542","name":"kelsey.martin","avatar":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/icon\/200x200\/faac90f1-641f-460e-a879-04d76734d1f3.png","userTitle":"Sprout Team","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"name":"Sprout Team"},"userLevel":0},"content":"

  Hey @JonathanZuluaga<\/user-mention>\u00a0- I\u2019ve worked alongside the agency with support. From their perspective it\u2019s a barrier on Meta\/Instagram\u2019s side. Was hoping someone else had successfully navigated these issues and could give some advice.\u00a0<\/p>","url":"\/content-creation-67\/instagram-server-error-822?postid=2420#post2420","creationDate":"2022-11-28T16:24:56+0000","relativeCreationDate":"7 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":2,"numberOfLikes":1,"relevantPost":{"id":2420,"author":{"id":4542,"url":"\/members\/kelsey-martin-4542","name":"kelsey.martin","avatar":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/icon\/200x200\/faac90f1-641f-460e-a879-04d76734d1f3.png","userTitle":"Sprout Team","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"name":"Sprout Team"},"userLevel":0},"content":"

  Hey @JonathanZuluaga<\/user-mention>\u00a0- I\u2019ve worked alongside the agency with support. From their perspective it\u2019s a barrier on Meta\/Instagram\u2019s side. Was hoping someone else had successfully navigated these issues and could give some advice.\u00a0<\/p>","url":"\/content-creation-67\/instagram-server-error-822?postid=2420#post2420","creationDate":"2022-11-28T16:24:56+0000","relativeCreationDate":"7 months ago"},"numberOfViews":18,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/advice-best-practices-66","categoryId":66,"title":"Advice & Best Practices","metaRobots":"index, follow","type":0},"lastPostId":"2420"},"isActivityPage":true,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/attachment\/","isGuest":true,"csrfToken":"759cb42ddf81ad959052a9d32afa5acd67642dda","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">

  

  kelsey.martin Sprout Team

  asked inContent Creation

  Instagram Server Error

  Hey @JonathanZuluaga - I’ve worked alongside the agency with support. From their perspective it’s a barrier on Meta/Instagram’s side. Was hoping someone else had successfully navigated these issues and could give some advice.

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  7 months ago