问题

Facebook帐户所有权问题-继承帐户

  • 2022年4月11日
  • 4回复
  • 26日视图
jonodempsey
排名
Userlevel 1
徽章 + 1

你好,

我想看看是否有人遇到过这样的问题，他们继承的一个商业页面是由一个你无法访问的账户拥有的?
我是这个页面的管理员，但同步我们的instagram时出现了问题，因为它说我需要拥有这个页面的账户的管理员来批准。

我们已经发送了请求，但很有可能所有与拥有该页面的帐户相关的帐户都处于休眠状态或不再活跃。

好奇是否有人有这样的问题，或者有什么建议如何解决?

Hi All,

I\u2019m looking to see if anyone has ever had the issue where one of the business pages they\u2019ve inherited is owned by an account\u00a0you don\u2019t have access to?\u00a0
I\u2019m an admin on the page, but it\u2019s giving me issues with syncing our instagram, because it says I need an admin from the account that owns the page to approve.

We\u2019ve sent a request but it\u2019s quite possible all the accounts associated with the account that owns the page are dormant or no longer active.\u00a0

Curious if anyone\u2019s had an issue like this, or any suggestions on how to resolve?\u00a0\u00a0

\u00a0<\/p>","quoteUsername":"jonodempsey","translations":{"Common":{"like":"Like","unlike":"Unlike"},"Forum":{"Quote":"Quote","Share":"Share"}}}">

4回复

乔纳森Zuluaga
排名
Userlevel 7
徽章 + 3

@jonodempsey这听起来令人沮丧。在过去，我曾成功地直接联系到Facebook的支持人员，并与他们一起经历了整个过程。这是一个很好的开始:https://www.facebook.com/facebookadsupport

让我知道这是否有效，或者如果你找到另一个解决方案!

——乔纳森·Z
@jonodempsey<\/user-mention>\u00a0That sounds frustrating. I\u2019ve had success in the past reaching out directly to Facebook support and going through the process with them. Here is a great place to start:\u00a0https:\/\/www.facebook.com\/facebookadsupport<\/a><\/p>

Let me know if this works or if you find another solution!<\/p>","quoteUsername":"Jonathan Zuluaga","translations":{"Common":{"like":"Like","unlike":"Unlike"},"Forum":{"Quote":"Quote","Share":"Share"}}}">

jonodempsey
排名
Userlevel 1
徽章 + 1

谢谢,
这就是我想我必须要做的，但我希望其他人也有类似的经历。
谢谢你的链接!

Thanks,
That\u2019s what I figure I\u2019ll have to do, but am hoping someone else has had a similar experience.\u00a0
Thanks for the link!\u00a0<\/p>","quoteUsername":"jonodempsey","translations":{"Common":{"like":"Like","unlike":"Unlike"},"Forum":{"Quote":"Quote","Share":"Share"}}}">
l
排名
Userlevel 1
徽章

我也有类似的经历。我们是作为合作伙伴在页面上的管理员，但不是页面上的直接管理员。由于我们只有合作伙伴级别的管理员权限(Facebook支持人员也无法告诉我们)，所以我们无法看到谁真正拥有访问权限，而且我们的客户业务中没有人知道谁在使用该帐户。我们最终打开了一个支持案例，他们告诉我们如何请求管理权限，这需要获得组织的书面信函，证明我们与业务的关系，并通过电子邮件线程将其提交给Facebook支持。我希望通过了解这一点能够帮助我们加快进程，我们花了几个月的时间在facebook上聊天/打电话和支持电子邮件，直到发出这封信。

Had a similar experience.\u00a0 We were admins on the page as a Partner, but not an admin on the Page directly.\u00a0 We were unable to see who actually had access since we only had Partner level admin rights (Facebook support couldn\u2019t tell us either)\u00a0and no one from our clients business actually knew who was on the account.\u00a0 We ended up opening up a support case and they gave us instructions on how to request admin access which required getting a written letter from the organization proving our relation to the business and submitting it to Facebook support through an email thread.\u00a0 I hope by knowing this it helps speed the process up, it took us months of various facebook chats\/phone calls and support emails to get to that point of sending the letter.\u00a0\u00a0<\/p>","quoteUsername":"lauren.drompt","translations":{"Common":{"like":"Like","unlike":"Unlike"},"Forum":{"Quote":"Quote","Share":"Share"}}}">
jonodempsey
排名
Userlevel 1
徽章 + 1

嗨，劳伦，谢谢你分享你的经历!

我还在努力解决这个问题，希望能尽快解决。如果我目前的计划不起作用，我一定会试试上面的。希望我们不用费这么大的劲。

Hi Lauren, Thanks for sharing your experience!

I\u2019m still working through this, and hope to have it resolved soon. If my current plan doesn\u2019t work, I'll\u00a0be sure to try the above. Hopefully we won\u2019t have to go to such lengths.\u00a0<\/p>","quoteUsername":"jonodempsey","translations":{"Common":{"like":"Like","unlike":"Unlike"},"Forum":{"Quote":"Quote","Share":"Share"}}}">

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