内容创作
探索如何使用社区的最新策略和技巧为您的网站,博客或社交媒体帐户创建内容的最佳实践和建议。爱游戏官网皇
- 94主题
- 165回复
94年的主题
Currently running a Facebook ad for a client. I went to check in this morning to see how it\u2019s performing and noticed that it\u2019s completely missing from the Campaign tab. After momentarily freaking out, I check the Ad Sets tab and my audience is still there - I check the Ads tab and both of my ad creatives are still there as well. Additionally, I filtered ad performance to yesterday and today and the ad is still active and delivering. When I inspect the ad, I can still see the campaign level, and then my ad sets\/ads beneath it.<\/p>
It seems like somehow only the campaign portion of the ad completely disappeared from the campaign tab. Has this happened to anyone else? I\u2019ve reached out to Facebook support but to the surprise of literally nobody they gave me information that wasn\u2019t relevant or what I was asking at all and then acted like they solved the issue and ended the chat.<\/p>
To potentially paint a better picture - I have one ad currently running. The Campaigns tab on Ad Manager doesn\u2019t show this ad as existing at all, while both the Ad Sets and Ads tabs show the ad info like normal. Any ideas?<\/p>","url":"\/content-creation-67\/facebook-ad-campaign-randomly-missing-but-only-from-campaign-tab-779?postid=2267#post2267","creationDate":"2022-10-24T17:13:28+0000","relativeCreationDate":"7 months ago"},"isTopicUnread":true,"privateId":145,"id":779,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isAnswered","label":"beantwoord"}],"forum":{"id":67,"isIdeation":false,"url":"\/content-creation-67","title":"Content Creation","description":"Discover best practice and advice for how to create content for your website, blog or social media accounts using the latest strategies and tips from the community."},"url":"\/content-creation-67\/facebook-ad-campaign-randomly-missing-but-only-from-campaign-tab-779","title":"Facebook Ad Campaign Randomly Missing but only from Campaign Tab","lastPost":{"id":2442,"author":{"id":632,"url":"\/members\/jonathan-zuluaga-632","name":"Jonathan Zuluaga","avatar":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/icon\/200x200\/6ab6233f-2546-4f91-8801-7736c1ab2d87.png","userTitle":"Community Manager","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"aaa82a05-eba3-48c5-a287-95e908c446c7_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/attachment\/aaa82a05-eba3-48c5-a287-95e908c446c7_thumb.png","name":"Community Manager"},"userLevel":7},"content":"
Additionally, I recommend you reach out to Meta directly via this page on Facebook:\u00a0https:\/\/www.facebook.com\/metasupportpros<\/a><\/p>","url":"\/content-creation-67\/facebook-ad-campaign-randomly-missing-but-only-from-campaign-tab-779?postid=2442#post2442","creationDate":"2022-12-01T20:38:13+0000","relativeCreationDate":"6 months ago"},"lastReply":{"id":2442,"author":{"id":632,"url":"\/members\/jonathan-zuluaga-632","name":"Jonathan Zuluaga","avatar":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/icon\/200x200\/6ab6233f-2546-4f91-8801-7736c1ab2d87.png","userTitle":"Community Manager","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"aaa82a05-eba3-48c5-a287-95e908c446c7_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/attachment\/aaa82a05-eba3-48c5-a287-95e908c446c7_thumb.png","name":"Community Manager"},"userLevel":7},"content":"
HI
Facebook randomly unpublished our Business page and suspended our ad account over the weekend for \u201ccontinued Community Standards violations.\u201d The thing is, we have never gotten a notice or review of any violations, and our Page Quality says \u201cGood News, no violations to show.\u201d We are a fintech\/insurance broker, so our content is nothing particularly controversial either.<\/p>
It is adversely affecting advertising, as they won\u2019t run ads without the page being republished. I have reached out to support through the Business Center via chat and phone and have been stuck in a \u201cwe\u2019ll investigate\u201d status for 3+ days.<\/p>
Has anyone experienced this? Why was your page affected? What did you do to remedy?<\/p>","url":"\/content-creation-67\/facebook-unpublished-page-without-notice-833?postid=2409#post2409","creationDate":"2022-11-22T18:50:35+0000","relativeCreationDate":"6 months ago"},"isTopicUnread":true,"privateId":157,"id":833,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isAnswered","label":"beantwoord"}],"forum":{"id":67,"isIdeation":false,"url":"\/content-creation-67","title":"Content Creation","description":"Discover best practice and advice for how to create content for your website, blog or social media accounts using the latest strategies and tips from the community."},"url":"\/content-creation-67\/facebook-unpublished-page-without-notice-833","title":"Facebook Unpublished Page Without Notice","lastPost":{"id":2434,"author":{"id":632,"url":"\/members\/jonathan-zuluaga-632","name":"Jonathan Zuluaga","avatar":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/icon\/200x200\/6ab6233f-2546-4f91-8801-7736c1ab2d87.png","userTitle":"Community Manager","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"aaa82a05-eba3-48c5-a287-95e908c446c7_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/attachment\/aaa82a05-eba3-48c5-a287-95e908c446c7_thumb.png","name":"Community Manager"},"userLevel":7},"content":"
Hi Hi Hi all!<\/p> Facebook randomly unpublished our Business page and suspended our ad account over the weekend for \u201ccontinued Community Standards violations.\u201d The thing is, we have never gotten a notice or review of any violations, and our Page Quality says \u201cGood News, no violations to show.\u201d We are a fintech\/insurance broker, so our content is nothing particularly controversial either.<\/p> It is adversely affecting advertising, as they won\u2019t run ads without the page being republished. I have reached out to support through the Business Center via chat and phone and have been stuck in a \u201cwe\u2019ll investigate\u201d status for 3+ days.<\/p> Has anyone experienced this? Why was your page affected? What did you do to remedy?<\/p>","url":"\/content-creation-67\/facebook-unpublished-page-without-notice-833?postid=2409#post2409","creationDate":"2022-11-22T18:50:35+0000","relativeCreationDate":"6 months ago"},"numberOfViews":81,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/advice-best-practices-66","categoryId":66,"title":"Advice & Best Practices","metaRobots":"index, follow","type":0},"lastPostId":"2434"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/attachment\/","isGuest":true,"csrfToken":"2a6ad587525d8180af8e2028de82fe97633a70cc","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
Hi there! Yes, you can track Instagram Story mentions in the Smart Inbox. If you\u2019re on the Professional or Advanced Plans, you can create tags<\/a>\u00a0for incoming messages to track them.\u00a0And if you\u2019re on the Advanced Plan, you can keep track of mentions even faster by using an\u00a0Automated Rule<\/a> to automatically tag incoming Story mentions.<\/p> Regardless of your plan level, all Plans can see Instagram Story mentions in the Smart Inbox.<\/p> Hope that\u2019s helpful, and let us know if you have additional questions!<\/p>","url":"\/content-creation-67\/can-i-track-business-mentions-in-instagram-posts-844?postid=2432#post2432","creationDate":"2022-12-01T14:54:00+0000","relativeCreationDate":"6 months ago"},"lastReply":{"id":2432,"author":{"id":3603,"url":"\/members\/sarah-melton-3603","name":"sarah.melton","avatar":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/icon\/200x200\/66126716-bd99-4f54-ab90-499639201eb1.png","userTitle":"Sprout Team","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"name":"Sprout Team"},"userLevel":3},"content":" Hi there! Yes, you can track Instagram Story mentions in the Smart Inbox. If you\u2019re on the Professional or Advanced Plans, you can create tags<\/a>\u00a0for incoming messages to track them.\u00a0And if you\u2019re on the Advanced Plan, you can keep track of mentions even faster by using an\u00a0Automated Rule<\/a> to automatically tag incoming Story mentions.<\/p> Regardless of your plan level, all Plans can see Instagram Story mentions in the Smart Inbox.<\/p> Hope that\u2019s helpful, and let us know if you have additional questions!<\/p>","url":"\/content-creation-67\/can-i-track-business-mentions-in-instagram-posts-844?postid=2432#post2432","creationDate":"2022-12-01T14:54:00+0000","relativeCreationDate":"6 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":0,"relevantPost":{"id":2430,"author":{"id":5531,"url":"\/members\/nupafeedusa-5531","name":"NupafeedUSA","avatar":"","userTitle":"New User","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"avatarIcon":"6f02e6da-059a-48b1-bd96-2091155bd152_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/attachment\/6f02e6da-059a-48b1-bd96-2091155bd152_thumb.png","name":"New User"},"userLevel":0},"content":" Can I track instagram storys for tags? Our business has requirements for influencers how often they need to tag us but some of them only do in instagram stories. Is it still possible to keep track of these kind of mentions?<\/p>","url":"\/content-creation-67\/can-i-track-business-mentions-in-instagram-posts-844?postid=2430#post2430","creationDate":"2022-11-30T21:06:00+0000","relativeCreationDate":"6 months ago"},"numberOfViews":14,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/advice-best-practices-66","categoryId":66,"title":"Advice & Best Practices","metaRobots":"index, follow","type":0},"lastPostId":"2432"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/attachment\/","isGuest":true,"csrfToken":"2a6ad587525d8180af8e2028de82fe97633a70cc","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
I think I think Are any organizations out there exploring Hive Social as an alternative to Twitter?<\/p>","url":"\/content-creation-67\/hive-social-839?postid=2422#post2422","creationDate":"2022-11-29T18:35:55+0000","relativeCreationDate":"6 months ago"},"numberOfViews":40,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/advice-best-practices-66","categoryId":66,"title":"Advice & Best Practices","metaRobots":"index, follow","type":0},"lastPostId":"2428"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/attachment\/","isGuest":true,"csrfToken":"2a6ad587525d8180af8e2028de82fe97633a70cc","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
\u00a0<\/p>
- When publishing to Instagram, this profile will have multiple failed posts. Sometimes the post error will respond as a media code error meaning that the media is the wrong specs. But, when we run this through other environments, the media publishes fine and follows all of the spec guides from Sprout and Meta<\/li>\t
- Sometimes Meta flags profiles and posts as spam posts, which Sprout recommends adjusting publishing times when posting. The agency has done this and is still experiencing the same barriers.<\/li>\t
- This is one of those scenarios where Sprout is limited on what we can mitigate as a third party and Meta is blaming the use of third-party publishing for the error on their end.\u00a0<\/li><\/ul>
Has anyone been able to get out of this vicious cycle for Instagram?<\/p>","url":"\/content-creation-67\/instagram-server-error-822?postid=2386#post2386","creationDate":"2022-11-17T00:32:21+0000","relativeCreationDate":"7 months ago"},"isTopicUnread":true,"privateId":155,"id":822,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isAnswered","label":"beantwoord"}],"forum":{"id":67,"isIdeation":false,"url":"\/content-creation-67","title":"Content Creation","description":"Discover best practice and advice for how to create content for your website, blog or social media accounts using the latest strategies and tips from the community."},"url":"\/content-creation-67\/instagram-server-error-822","title":"Instagram Server Error","lastPost":{"id":2420,"author":{"id":4542,"url":"\/members\/kelsey-martin-4542","name":"kelsey.martin","avatar":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/icon\/200x200\/faac90f1-641f-460e-a879-04d76734d1f3.png","userTitle":"Sprout Team","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"name":"Sprout Team"},"userLevel":0},"content":"
Hey
@JonathanZuluaga<\/user-mention>\u00a0- I\u2019ve worked alongside the agency with support. From their perspective it\u2019s a barrier on Meta\/Instagram\u2019s side. Was hoping someone else had successfully navigated these issues and could give some advice.\u00a0<\/p>","url":"\/content-creation-67\/instagram-server-error-822?postid=2420#post2420","creationDate":"2022-11-28T16:24:56+0000","relativeCreationDate":"6 months ago"},"lastReply":{"id":2420,"author":{"id":4542,"url":"\/members\/kelsey-martin-4542","name":"kelsey.martin","avatar":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/icon\/200x200\/faac90f1-641f-460e-a879-04d76734d1f3.png","userTitle":"Sprout Team","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"name":"Sprout Team"},"userLevel":0},"content":" Hey
@JonathanZuluaga<\/user-mention>\u00a0- I\u2019ve worked alongside the agency with support. From their perspective it\u2019s a barrier on Meta\/Instagram\u2019s side. Was hoping someone else had successfully navigated these issues and could give some advice.\u00a0<\/p>","url":"\/content-creation-67\/instagram-server-error-822?postid=2420#post2420","creationDate":"2022-11-28T16:24:56+0000","relativeCreationDate":"6 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":2,"numberOfLikes":1,"relevantPost":{"id":2386,"author":{"id":4542,"url":"\/members\/kelsey-martin-4542","name":"kelsey.martin","avatar":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/icon\/200x200\/faac90f1-641f-460e-a879-04d76734d1f3.png","userTitle":"Sprout Team","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"name":"Sprout Team"},"userLevel":0},"content":" Hi Sprout Agency Partners! I\u2019m currently working alongside an agency navigating a bizarre Instagram Server Error. Has anyone successfully navigated or resolved Instagram Profile Errors like this?<\/p>
\u00a0<\/p>
- When publishing to Instagram, this profile will have multiple failed posts. Sometimes the post error will respond as a media code error meaning that the media is the wrong specs. But, when we run this through other environments, the media publishes fine and follows all of the spec guides from Sprout and Meta<\/li>\t
- Sometimes Meta flags profiles and posts as spam posts, which Sprout recommends adjusting publishing times when posting. The agency has done this and is still experiencing the same barriers.<\/li>\t
- This is one of those scenarios where Sprout is limited on what we can mitigate as a third party and Meta is blaming the use of third-party publishing for the error on their end.\u00a0<\/li><\/ul>
Has anyone been able to get out of this vicious cycle for Instagram?<\/p>","url":"\/content-creation-67\/instagram-server-error-822?postid=2386#post2386","creationDate":"2022-11-17T00:32:21+0000","relativeCreationDate":"7 months ago"},"numberOfViews":18,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/advice-best-practices-66","categoryId":66,"title":"Advice & Best Practices","metaRobots":"index, follow","type":0},"lastPostId":"2420"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/attachment\/","isGuest":true,"csrfToken":"2a6ad587525d8180af8e2028de82fe97633a70cc","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
\u00a0<\/p>","url":"\/content-creation-67\/fitness-industry-837?postid=2417#post2417","creationDate":"2022-11-28T16:09:38+0000","relativeCreationDate":"6 months ago"},"lastReply":{"id":2417,"author":{"id":632,"url":"\/members\/jonathan-zuluaga-632","name":"Jonathan Zuluaga","avatar":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/icon\/200x200\/6ab6233f-2546-4f91-8801-7736c1ab2d87.png","userTitle":"Community Manager","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"aaa82a05-eba3-48c5-a287-95e908c446c7_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/attachment\/aaa82a05-eba3-48c5-a287-95e908c446c7_thumb.png","name":"Community Manager"},"userLevel":7},"content":" \u00a0<\/p>","url":"\/content-creation-67\/fitness-industry-837?postid=2417#post2417","creationDate":"2022-11-28T16:09:38+0000","relativeCreationDate":"6 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":1,"relevantPost":{"id":2414,"author":{"id":5879,"url":"\/members\/lisa-alberta-5879","name":"lisa.alberta","avatar":"","userTitle":"New User","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"avatarIcon":"6f02e6da-059a-48b1-bd96-2091155bd152_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/attachment\/6f02e6da-059a-48b1-bd96-2091155bd152_thumb.png","name":"New User"},"userLevel":0},"content":" Hello! My name is Lisa Alberta. I\u2019m the marketing director for a local health club and I\u2019m looking for tips on how to build out our Listening Topics. Hoping to connect with others in the industry that can help with keywords, themes etc.\u00a0 Right now when we look at the data, there is a lot of \u201cnoise\u201d and we\u2019re trying to customize our topic so that we are aware of the conversations going on in our town in and around fitness. Any help is greatly appreciated!<\/p>","url":"\/content-creation-67\/fitness-industry-837?postid=2414#post2414","creationDate":"2022-11-23T19:37:49+0000","relativeCreationDate":"6 months ago"},"numberOfViews":13,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/advice-best-practices-66","categoryId":66,"title":"Advice & Best Practices","metaRobots":"index, follow","type":0},"lastPostId":"2417"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/attachment\/","isGuest":true,"csrfToken":"2a6ad587525d8180af8e2028de82fe97633a70cc","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
When it\u2019s time to\u00a0hire a social media manager<\/a><\/strong>, a solid\u00a0job description<\/a><\/strong>\u00a0and asking the right questions can help you hire a qualified professional who will take your social strategy to the next level.<\/p> Get all the questions and answers:\u00a0\/\/www.aqdar-uae.com\/insights\/social-media-manager-interview-questions\/<\/a><\/strong><\/p> \u00a0<\/p>","url":"\/content-creation-67\/27-essential-social-media-manager-interview-questions-and-answers-828?postid=2400#post2400","creationDate":"2022-11-21T16:17:54+0000","relativeCreationDate":"6 months ago"},"isTopicUnread":true,"privateId":238,"id":828,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[],"forum":{"id":67,"isIdeation":false,"url":"\/content-creation-67","title":"Content Creation","description":"Discover best practice and advice for how to create content for your website, blog or social media accounts using the latest strategies and tips from the community."},"url":"\/content-creation-67\/27-essential-social-media-manager-interview-questions-and-answers-828","title":"27 essential social media manager interview questions (and answers)","lastPost":{"id":2400,"author":{"id":632,"url":"\/members\/jonathan-zuluaga-632","name":"Jonathan Zuluaga","avatar":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/icon\/200x200\/6ab6233f-2546-4f91-8801-7736c1ab2d87.png","userTitle":"Community Manager","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"aaa82a05-eba3-48c5-a287-95e908c446c7_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/attachment\/aaa82a05-eba3-48c5-a287-95e908c446c7_thumb.png","name":"Community Manager"},"userLevel":7},"content":" Social media managers (SMMs) play a pivotal role for any modern brand; they are responsible for much of the business\u2019s external communication and engagement with existing and potential customers.<\/p> When it\u2019s time to\u00a0hire a social media manager<\/a><\/strong>, a solid\u00a0job description<\/a><\/strong>\u00a0and asking the right questions can help you hire a qualified professional who will take your social strategy to the next level.<\/p> Get all the questions and answers:\u00a0\/\/www.aqdar-uae.com\/insights\/social-media-manager-interview-questions\/<\/a><\/strong><\/p> \u00a0<\/p>","url":"\/content-creation-67\/27-essential-social-media-manager-interview-questions-and-answers-828?postid=2400#post2400","creationDate":"2022-11-21T16:17:54+0000","relativeCreationDate":"6 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":0,"relevantPost":{"id":2400,"author":{"id":632,"url":"\/members\/jonathan-zuluaga-632","name":"Jonathan Zuluaga","avatar":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/icon\/200x200\/6ab6233f-2546-4f91-8801-7736c1ab2d87.png","userTitle":"Community Manager","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"aaa82a05-eba3-48c5-a287-95e908c446c7_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/attachment\/aaa82a05-eba3-48c5-a287-95e908c446c7_thumb.png","name":"Community Manager"},"userLevel":7},"content":" Social media managers (SMMs) play a pivotal role for any modern brand; they are responsible for much of the business\u2019s external communication and engagement with existing and potential customers.<\/p> When it\u2019s time to\u00a0hire a social media manager<\/a><\/strong>, a solid\u00a0job description<\/a><\/strong>\u00a0and asking the right questions can help you hire a qualified professional who will take your social strategy to the next level.<\/p>
I\u2019ve been managing the social accounts of different brands for the last decade, and I\u2019m coming across a situation I\u2019ve never encountered before.
TL;DR: our company was merged with another, completely changing our product roadmap, much to the disdain of current users (who the product is no longer geared towards). It has resulted in quite the backlash onto our social channels. Every post is met with comments about how awful our product is, how we don\u2019t listen to the customer base, etc.
What are some successful community management tactics you\u2019ve employed when company changes disrupt the community?<\/p>","url":"\/content-creation-67\/how-to-manage-a-toxic-social-community-818?postid=2377#post2377","creationDate":"2022-11-15T17:33:45+0000","relativeCreationDate":"7 months ago"},"isTopicUnread":true,"privateId":154,"id":818,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isAnswered","label":"beantwoord"}],"forum":{"id":67,"isIdeation":false,"url":"\/content-creation-67","title":"Content Creation","description":"Discover best practice and advice for how to create content for your website, blog or social media accounts using the latest strategies and tips from the community."},"url":"\/content-creation-67\/how-to-manage-a-toxic-social-community-818","title":"How to manage a toxic social community","lastPost":{"id":2391,"author":{"id":3648,"url":"\/members\/kyle-skinner-3648","name":"kyle.skinner","avatar":"","userTitle":"Frequent User","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"avatarIcon":"6574757e-fd68-4284-b712-b98e6d447fbc_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/attachment\/6574757e-fd68-4284-b712-b98e6d447fbc_thumb.png","name":"Frequent User"},"userLevel":0},"content":"
This is all such great insight and suggestions, thank you so much, Rachael!
And yes, we\u2019re attempting to reach a new audience so we understand that the original followership may not be too hot on changes, but they are relentless in letting us know. I try to explain to our internal team that this is a storm we\u2019ll have to wade until the new audience we\u2019re after begins following, but I think that finding content that puts us on the offense. Going to check out the transition comms resource.
Thanks again!\u00a0<\/p>","url":"\/content-creation-67\/how-to-manage-a-toxic-social-community-818?postid=2391#post2391","creationDate":"2022-11-17T22:30:44+0000","relativeCreationDate":"7 months ago"},"lastReply":{"id":2391,"author":{"id":3648,"url":"\/members\/kyle-skinner-3648","name":"kyle.skinner","avatar":"","userTitle":"Frequent User","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"avatarIcon":"6574757e-fd68-4284-b712-b98e6d447fbc_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/attachment\/6574757e-fd68-4284-b712-b98e6d447fbc_thumb.png","name":"Frequent User"},"userLevel":0},"content":"
This is all such great insight and suggestions, thank you so much, Rachael!
And yes, we\u2019re attempting to reach a new audience so we understand that the original followership may not be too hot on changes, but they are relentless in letting us know. I try to explain to our internal team that this is a storm we\u2019ll have to wade until the new audience we\u2019re after begins following, but I think that finding content that puts us on the offense. Going to check out the transition comms resource.
Thanks again!\u00a0<\/p>","url":"\/content-creation-67\/how-to-manage-a-toxic-social-community-818?postid=2391#post2391","creationDate":"2022-11-17T22:30:44+0000","relativeCreationDate":"7 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":2,"numberOfLikes":3,"relevantPost":{"id":2377,"author":{"id":3648,"url":"\/members\/kyle-skinner-3648","name":"kyle.skinner","avatar":"","userTitle":"Frequent User","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"avatarIcon":"6574757e-fd68-4284-b712-b98e6d447fbc_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/attachment\/6574757e-fd68-4284-b712-b98e6d447fbc_thumb.png","name":"Frequent User"},"userLevel":0},"content":"
Hi everyone!
I\u2019ve been managing the social accounts of different brands for the last decade, and I\u2019m coming across a situation I\u2019ve never encountered before.
TL;DR: our company was merged with another, completely changing our product roadmap, much to the disdain of current users (who the product is no longer geared towards). It has resulted in quite the backlash onto our social channels. Every post is met with comments about how awful our product is, how we don\u2019t listen to the customer base, etc.
What are some successful community management tactics you\u2019ve employed when company changes disrupt the community?<\/p>","url":"\/content-creation-67\/how-to-manage-a-toxic-social-community-818?postid=2377#post2377","creationDate":"2022-11-15T17:33:45+0000","relativeCreationDate":"7 months ago"},"numberOfViews":97,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/advice-best-practices-66","categoryId":66,"title":"Advice & Best Practices","metaRobots":"index, follow","type":0},"lastPostId":"2391"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/attachment\/","isGuest":true,"csrfToken":"2a6ad587525d8180af8e2028de82fe97633a70cc","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
Hi Kristi! Yes, you\u2019re correct\u2014LinkedIn now requires you to have Super admin credentials to connect to Sprout. You can find out more about the required admin permissions for different networks in this article<\/a>\u00a0if you want to learn more!<\/p>","url":"\/content-creation-67\/connecting-linkedin-profile-to-sprout-super-admin-privilages-704?postid=2365#post2365","creationDate":"2022-11-10T19:22:36+0000","relativeCreationDate":"7 months ago"},"lastReply":{"id":2365,"author":{"id":3603,"url":"\/members\/sarah-melton-3603","name":"sarah.melton","avatar":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/icon\/200x200\/66126716-bd99-4f54-ab90-499639201eb1.png","userTitle":"Sprout Team","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"name":"Sprout Team"},"userLevel":3},"content":"
\u00a0<\/p>
How do I remove the custom thumbnail? I am not intentionally adding it nor need it. I\u2019m uploading my .mov and it\u2019s automatically creating a thumbnail in Publisher. Is there any way around this?\u00a0<\/p>
\u00a0<\/p>
TIA!<\/p>","url":"\/content-creation-67\/error-scheduling-tiktoks-805?postid=2344#post2344","creationDate":"2022-11-07T16:57:44+0000","relativeCreationDate":"7 months ago"},"isTopicUnread":true,"privateId":150,"id":805,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isAnswered","label":"beantwoord"}],"forum":{"id":67,"isIdeation":false,"url":"\/content-creation-67","title":"Content Creation","description":"Discover best practice and advice for how to create content for your website, blog or social media accounts using the latest strategies and tips from the community."},"url":"\/content-creation-67\/error-scheduling-tiktoks-805","title":"Error scheduling TikToks","lastPost":{"id":2360,"author":{"id":632,"url":"\/members\/jonathan-zuluaga-632","name":"Jonathan Zuluaga","avatar":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/icon\/200x200\/6ab6233f-2546-4f91-8801-7736c1ab2d87.png","userTitle":"Community Manager","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"aaa82a05-eba3-48c5-a287-95e908c446c7_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/attachment\/aaa82a05-eba3-48c5-a287-95e908c446c7_thumb.png","name":"Community Manager"},"userLevel":7},"content":"
Hi
I work at a school district and want to have a HS student \u2018takeover\u2019 the district\u2019s Instagram account to share \u2018a day in the life at from a HS student perspective\u2019.\u00a0 My question is -\u00a0has anyone done a Instagram takeover yet through sprout?<\/p>
If so, what recommendations do you have for permissions?\u00a0 I was thinking I would set him up in Sprout but would give him \u2018needs approval\u2019 access for the Instagram account.\u00a0 That way I don\u2019t share the password, and he still gets access to post, and I get to see it first before it\u2019s LIVE.\u00a0 Any suggestions? Anything I\u2019m missing?\u00a0 - Caitlin\u00a0<\/p>","url":"\/content-creation-67\/instagram-takeover-permission-setup-in-sprout-801?postid=2337#post2337","creationDate":"2022-11-03T13:46:06+0000","relativeCreationDate":"7 months ago"},"isTopicUnread":true,"privateId":362,"id":801,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[],"forum":{"id":67,"isIdeation":false,"url":"\/content-creation-67","title":"Content Creation","description":"Discover best practice and advice for how to create content for your website, blog or social media accounts using the latest strategies and tips from the community."},"url":"\/content-creation-67\/instagram-takeover-permission-setup-in-sprout-801","title":"Instagram Takeover - permission setup in Sprout.","lastPost":{"id":2343,"author":{"id":3603,"url":"\/members\/sarah-melton-3603","name":"sarah.melton","avatar":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/icon\/200x200\/66126716-bd99-4f54-ab90-499639201eb1.png","userTitle":"Sprout Team","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"name":"Sprout Team"},"userLevel":3},"content":"
Hi Caitlin! That sounds like a great option, and *such* a cool idea! It sounds like you\u2019ve thought this through a bit, but I\u2019d also recommend limiting permissions on any other social profiles you have linked, as well as any other features your account might have like Reports.\u00a0<\/p>
Just in case you need a reference, here are a couple of Help Center articles on permissions, broken down by Plan level:<\/p>
- Standard & Professional Plans<\/a><\/li>\t
- Advanced Plan<\/a><\/li><\/ul>
Hope that\u2019s helpful, and we\u2019d love to know how it goes!<\/p>
Sarah<\/p>","url":"\/content-creation-67\/instagram-takeover-permission-setup-in-sprout-801?postid=2343#post2343","creationDate":"2022-11-07T16:19:54+0000","relativeCreationDate":"7 months ago"},"lastReply":{"id":2343,"author":{"id":3603,"url":"\/members\/sarah-melton-3603","name":"sarah.melton","avatar":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/icon\/200x200\/66126716-bd99-4f54-ab90-499639201eb1.png","userTitle":"Sprout Team","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"name":"Sprout Team"},"userLevel":3},"content":"
Hi Caitlin! That sounds like a great option, and *such* a cool idea! It sounds like you\u2019ve thought this through a bit, but I\u2019d also recommend limiting permissions on any other social profiles you have linked, as well as any other features your account might have like Reports.\u00a0<\/p>
Just in case you need a reference, here are a couple of Help Center articles on permissions, broken down by Plan level:<\/p>
- Standard & Professional Plans<\/a><\/li>\t
- Advanced Plan<\/a><\/li><\/ul>
Hope that\u2019s helpful, and we\u2019d love to know how it goes!<\/p>
Sarah<\/p>","url":"\/content-creation-67\/instagram-takeover-permission-setup-in-sprout-801?postid=2343#post2343","creationDate":"2022-11-07T16:19:54+0000","relativeCreationDate":"7 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":1,"relevantPost":{"id":2337,"author":{"id":2501,"url":"\/members\/caitlin-wiedenheft-2501","name":"caitlin.wiedenheft","avatar":"","userTitle":"New User","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"avatarIcon":"6f02e6da-059a-48b1-bd96-2091155bd152_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/attachment\/6f02e6da-059a-48b1-bd96-2091155bd152_thumb.png","name":"New User"},"userLevel":0},"content":"
Hey SproutSocial Community!<\/p>
I work at a school district and want to have a HS student \u2018takeover\u2019 the district\u2019s Instagram account to share \u2018a day in the life at from a HS student perspective\u2019.\u00a0 My question is -\u00a0has anyone done a Instagram takeover yet through sprout?<\/p>
If so, what recommendations do you have for permissions?\u00a0 I was thinking I would set him up in Sprout but would give him \u2018needs approval\u2019 access for the Instagram account.\u00a0 That way I don\u2019t share the password, and he still gets access to post, and I get to see it first before it\u2019s LIVE.\u00a0 Any suggestions? Anything I\u2019m missing?\u00a0 - Caitlin\u00a0<\/p>","url":"\/content-creation-67\/instagram-takeover-permission-setup-in-sprout-801?postid=2337#post2337","creationDate":"2022-11-03T13:46:06+0000","relativeCreationDate":"7 months ago"},"numberOfViews":15,"contentType":"discussion","featuredImage":"","publicLabel":"","category":{"url":"\/advice-best-practices-66","categoryId":66,"title":"Advice & Best Practices","metaRobots":"index, follow","type":0},"lastPostId":"2343"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/attachment\/","isGuest":true,"csrfToken":"2a6ad587525d8180af8e2028de82fe97633a70cc","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
- Advanced Plan<\/a><\/li><\/ul>
- Advanced Plan<\/a><\/li><\/ul>
It\u2019s important to not suffer in silence and speak to your manager before you completely burnout.\u00a0<\/p>
Check out the newest article from the Sprout Social blog on various approaches and strategies:\u00a0\/\/www.aqdar-uae.com\/insights\/talking-to-your-boss-about-burnout\/<\/a><\/p> \u00a0<\/p>","url":"\/content-creation-67\/overwhelmed-at-work-here-s-how-to-talk-to-your-boss-about-burnout-798?postid=2330#post2330","creationDate":"2022-11-01T16:45:06+0000","relativeCreationDate":"7 months ago"},"isTopicUnread":true,"privateId":220,"id":798,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[],"forum":{"id":67,"isIdeation":false,"url":"\/content-creation-67","title":"Content Creation","description":"Discover best practice and advice for how to create content for your website, blog or social media accounts using the latest strategies and tips from the community."},"url":"\/content-creation-67\/overwhelmed-at-work-here-s-how-to-talk-to-your-boss-about-burnout-798","title":"Overwhelmed at work? Here\u2019s how to talk to your boss about burnout","lastPost":{"id":2330,"author":{"id":632,"url":"\/members\/jonathan-zuluaga-632","name":"Jonathan Zuluaga","avatar":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/icon\/200x200\/6ab6233f-2546-4f91-8801-7736c1ab2d87.png","userTitle":"Community Manager","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"aaa82a05-eba3-48c5-a287-95e908c446c7_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/attachment\/aaa82a05-eba3-48c5-a287-95e908c446c7_thumb.png","name":"Community Manager"},"userLevel":7},"content":" According to Sprout Social data, 40% of social pros say they experienced burnout recently. Which isn\u2019t surprising for folks who spend the majority of their roles being the frontline for the brands they work on.\u00a0<\/p> It\u2019s important to not suffer in silence and speak to your manager before you completely burnout.\u00a0<\/p> Check out the newest article from the Sprout Social blog on various approaches and strategies:\u00a0\/\/www.aqdar-uae.com\/insights\/talking-to-your-boss-about-burnout\/<\/a><\/p> \u00a0<\/p>","url":"\/content-creation-67\/overwhelmed-at-work-here-s-how-to-talk-to-your-boss-about-burnout-798?postid=2330#post2330","creationDate":"2022-11-01T16:45:06+0000","relativeCreationDate":"7 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":2,"relevantPost":{"id":2330,"author":{"id":632,"url":"\/members\/jonathan-zuluaga-632","name":"Jonathan Zuluaga","avatar":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/icon\/200x200\/6ab6233f-2546-4f91-8801-7736c1ab2d87.png","userTitle":"Community Manager","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"aaa82a05-eba3-48c5-a287-95e908c446c7_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/attachment\/aaa82a05-eba3-48c5-a287-95e908c446c7_thumb.png","name":"Community Manager"},"userLevel":7},"content":" According to Sprout Social data, 40% of social pros say they experienced burnout recently. Which isn\u2019t surprising for folks who spend the majority of their roles being the frontline for the brands they work on.\u00a0<\/p> It\u2019s important to not suffer in silence and speak to your manager before you completely burnout.\u00a0<\/p> Check out the newest article from the Sprout Social blog on various approaches and strategies:\u00a0\/\/www.aqdar-uae.com\/insights\/talking-to-your-boss-about-burnout\/<\/a><\/p> \u00a0<\/p>","url":"\/content-creation-67\/overwhelmed-at-work-here-s-how-to-talk-to-your-boss-about-burnout-798?postid=2330#post2330","creationDate":"2022-11-01T16:45:06+0000","relativeCreationDate":"7 months ago"},"numberOfViews":23,"contentType":"article","featuredImage":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/attachment\/b6a22ed5-c11f-4518-b61e-69d69c6bc161_thumb.png","publicLabel":"","category":{"url":"\/advice-best-practices-66","categoryId":66,"title":"Advice & Best Practices","metaRobots":"index, follow","type":0},"lastPostId":"2330"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/attachment\/","isGuest":true,"csrfToken":"2a6ad587525d8180af8e2028de82fe97633a70cc","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
I\u2019m reaching out with a question on behalf of one of our customers and hoping the community may have some insight: they work\u00a0with an agricultural company and are putting together a social strategy for launching a social media presence in LATAM (Mexico, Argentina and Colombia specifically). For this project, we\u2019re looking for recent research on social media usage among farmers, ideally within the LATAM region.\u00a0<\/p>
We\u2019ve found some decent starting research that\u2019s more generalized around social media platform usage in LATAM, but are curious for more focused research on behavior\/usage trends among farming\/agriculture so we know where to prioritize our efforts.\u00a0<\/p>
Appreciate your help in advance!<\/p>","url":"\/content-creation-67\/latam-social-media-usage-794?postid=2303#post2303","creationDate":"2022-10-26T20:25:05+0000","relativeCreationDate":"7 months ago"},"isTopicUnread":true,"privateId":147,"id":794,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":67,"isIdeation":false,"url":"\/content-creation-67","title":"Content Creation","description":"Discover best practice and advice for how to create content for your website, blog or social media accounts using the latest strategies and tips from the community."},"url":"\/content-creation-67\/latam-social-media-usage-794","title":"LATAM Social Media Usage","lastPost":{"id":2303,"author":{"id":1986,"url":"\/members\/stephanie-clark-1986","name":"stephanie.clark","avatar":"","userTitle":"Sprout Team","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"name":"Sprout Team"},"userLevel":0},"content":"
Hi friends! Stephanie from the Sprout team here. \ud83d\udc4b\ud83c\udffb<\/p>
I\u2019m reaching out with a question on behalf of one of our customers and hoping the community may have some insight: they work\u00a0with an agricultural company and are putting together a social strategy for launching a social media presence in LATAM (Mexico, Argentina and Colombia specifically). For this project, we\u2019re looking for recent research on social media usage among farmers, ideally within the LATAM region.\u00a0<\/p>
We\u2019ve found some decent starting research that\u2019s more generalized around social media platform usage in LATAM, but are curious for more focused research on behavior\/usage trends among farming\/agriculture so we know where to prioritize our efforts.\u00a0<\/p>
Appreciate your help in advance!<\/p>","url":"\/content-creation-67\/latam-social-media-usage-794?postid=2303#post2303","creationDate":"2022-10-26T20:25:05+0000","relativeCreationDate":"7 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":1,"relevantPost":{"id":2303,"author":{"id":1986,"url":"\/members\/stephanie-clark-1986","name":"stephanie.clark","avatar":"","userTitle":"Sprout Team","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"name":"Sprout Team"},"userLevel":0},"content":"
Hi friends! Stephanie from the Sprout team here. \ud83d\udc4b\ud83c\udffb<\/p>
I\u2019m reaching out with a question on behalf of one of our customers and hoping the community may have some insight: they work\u00a0with an agricultural company and are putting together a social strategy for launching a social media presence in LATAM (Mexico, Argentina and Colombia specifically). For this project, we\u2019re looking for recent research on social media usage among farmers, ideally within the LATAM region.\u00a0<\/p>
We\u2019ve found some decent starting research that\u2019s more generalized around social media platform usage in LATAM, but are curious for more focused research on behavior\/usage trends among farming\/agriculture so we know where to prioritize our efforts.\u00a0<\/p>
Appreciate your help in advance!<\/p>","url":"\/content-creation-67\/latam-social-media-usage-794?postid=2303#post2303","creationDate":"2022-10-26T20:25:05+0000","relativeCreationDate":"7 months ago"},"numberOfViews":9,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/advice-best-practices-66","categoryId":66,"title":"Advice & Best Practices","metaRobots":"index, follow","type":0},"lastPostId":"2303"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/attachment\/","isGuest":true,"csrfToken":"2a6ad587525d8180af8e2028de82fe97633a70cc","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
One of our options is to start a new FB page, new IG profile, and new ad account. Curious if anyone here has done this and has any things to think through before doing this? We obviously recognize that we would lose all of our current fans\/followers, but right now paid is outweighing organic.\u00a0<\/p>","url":"\/content-creation-67\/setting-up-new-meta-account-after-old-one-was-disabled-793?postid=2301#post2301","creationDate":"2022-10-26T16:11:37+0000","relativeCreationDate":"7 months ago"},"isTopicUnread":true,"privateId":146,"id":793,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":67,"isIdeation":false,"url":"\/content-creation-67","title":"Content Creation","description":"Discover best practice and advice for how to create content for your website, blog or social media accounts using the latest strategies and tips from the community."},"url":"\/content-creation-67\/setting-up-new-meta-account-after-old-one-was-disabled-793","title":"Setting up new Meta account after old one was disabled","lastPost":{"id":2301,"author":{"id":3433,"url":"\/members\/tritabaugh-3433","name":"tritabaugh","avatar":"","userTitle":"Agency Partner","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"avatarIcon":"fca11fa6-7439-469c-a409-40e1a1e5a01c_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/attachment\/fca11fa6-7439-469c-a409-40e1a1e5a01c_thumb.png","name":"Agency Partner"},"userLevel":0},"content":"
A handful of months ago, one of our clients ad accounts was disabled for unknown reasons. They took the usual steps to try and get it back up and running without any success. They even had one of their admins setup a new ad account and it worked for a bit to run ads through the new ad account, but that was disabled as well. And finally, we at the agency used one of our employee\u2019s accounts that hadn\u2019t ever been added to the client\u2019s account to setup ads through yet another ad account which was also disabled. All of this to say\u2026\u00a0it seems that we\u2019ve hit a dead end and need to explore other options.<\/p>
One of our options is to start a new FB page, new IG profile, and new ad account. Curious if anyone here has done this and has any things to think through before doing this? We obviously recognize that we would lose all of our current fans\/followers, but right now paid is outweighing organic.\u00a0<\/p>","url":"\/content-creation-67\/setting-up-new-meta-account-after-old-one-was-disabled-793?postid=2301#post2301","creationDate":"2022-10-26T16:11:37+0000","relativeCreationDate":"7 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":0,"relevantPost":{"id":2301,"author":{"id":3433,"url":"\/members\/tritabaugh-3433","name":"tritabaugh","avatar":"","userTitle":"Agency Partner","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"avatarIcon":"fca11fa6-7439-469c-a409-40e1a1e5a01c_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/attachment\/fca11fa6-7439-469c-a409-40e1a1e5a01c_thumb.png","name":"Agency Partner"},"userLevel":0},"content":"
A handful of months ago, one of our clients ad accounts was disabled for unknown reasons. They took the usual steps to try and get it back up and running without any success. They even had one of their admins setup a new ad account and it worked for a bit to run ads through the new ad account, but that was disabled as well. And finally, we at the agency used one of our employee\u2019s accounts that hadn\u2019t ever been added to the client\u2019s account to setup ads through yet another ad account which was also disabled. All of this to say\u2026\u00a0it seems that we\u2019ve hit a dead end and need to explore other options.<\/p>
One of our options is to start a new FB page, new IG profile, and new ad account. Curious if anyone here has done this and has any things to think through before doing this? We obviously recognize that we would lose all of our current fans\/followers, but right now paid is outweighing organic.\u00a0<\/p>","url":"\/content-creation-67\/setting-up-new-meta-account-after-old-one-was-disabled-793?postid=2301#post2301","creationDate":"2022-10-26T16:11:37+0000","relativeCreationDate":"7 months ago"},"numberOfViews":24,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/advice-best-practices-66","categoryId":66,"title":"Advice & Best Practices","metaRobots":"index, follow","type":0},"lastPostId":"2301"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/attachment\/","isGuest":true,"csrfToken":"2a6ad587525d8180af8e2028de82fe97633a70cc","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
I have a client who is a dentist's office and they want to know if they have a good customer-to-social media follower ratio. They have 7500 clients and based on their follower count 17.83% of their customer base is following. I can't find any data about the actual number of customers to social media followers ratios. And what is considered a good or bad benchmark? Has anyone heard of this ratio before or have a source or data I could reference. Thank you in advance.<\/p>","url":"\/content-creation-67\/customer-to-social-media-follower-ratio-769?postid=2240#post2240","creationDate":"2022-10-19T15:59:35+0000","relativeCreationDate":"8 months ago"},"numberOfViews":30,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/advice-best-practices-66","categoryId":66,"title":"Advice & Best Practices","metaRobots":"index, follow","type":0},"lastPostId":"2293"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/attachment\/","isGuest":true,"csrfToken":"2a6ad587525d8180af8e2028de82fe97633a70cc","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
Thank you!<\/p>","url":"\/content-creation-67\/facebook-impressions-down-775?postid=2257#post2257","creationDate":"2022-10-20T15:10:02+0000","relativeCreationDate":"8 months ago"},"isTopicUnread":true,"privateId":143,"id":775,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isAnswered","label":"beantwoord"}],"forum":{"id":67,"isIdeation":false,"url":"\/content-creation-67","title":"Content Creation","description":"Discover best practice and advice for how to create content for your website, blog or social media accounts using the latest strategies and tips from the community."},"url":"\/content-creation-67\/facebook-impressions-down-775","title":"Facebook impressions down","lastPost":{"id":2258,"author":{"id":632,"url":"\/members\/jonathan-zuluaga-632","name":"Jonathan Zuluaga","avatar":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/icon\/200x200\/6ab6233f-2546-4f91-8801-7736c1ab2d87.png","userTitle":"Community Manager","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"aaa82a05-eba3-48c5-a287-95e908c446c7_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/attachment\/aaa82a05-eba3-48c5-a287-95e908c446c7_thumb.png","name":"Community Manager"},"userLevel":7},"content":"
I\u2019ve seen similar trends. Curious what others are experiencing and\/or finding solutions for this!<\/p>","url":"\/content-creation-67\/facebook-impressions-down-775?postid=2258#post2258","creationDate":"2022-10-20T15:24:39+0000","relativeCreationDate":"8 months ago"},"lastReply":{"id":2258,"author":{"id":632,"url":"\/members\/jonathan-zuluaga-632","name":"Jonathan Zuluaga","avatar":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/icon\/200x200\/6ab6233f-2546-4f91-8801-7736c1ab2d87.png","userTitle":"Community Manager","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"aaa82a05-eba3-48c5-a287-95e908c446c7_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/attachment\/aaa82a05-eba3-48c5-a287-95e908c446c7_thumb.png","name":"Community Manager"},"userLevel":7},"content":"
I\u2019ve seen similar trends. Curious what others are experiencing and\/or finding solutions for this!<\/p>","url":"\/content-creation-67\/facebook-impressions-down-775?postid=2258#post2258","creationDate":"2022-10-20T15:24:39+0000","relativeCreationDate":"8 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":1,"relevantPost":{"id":2257,"author":{"id":5503,"url":"\/members\/emma-goodwin-5503","name":"emma.goodwin","avatar":"","userTitle":"New User","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"avatarIcon":"6f02e6da-059a-48b1-bd96-2091155bd152_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/attachment\/6f02e6da-059a-48b1-bd96-2091155bd152_thumb.png","name":"New User"},"userLevel":0},"content":"
Hi everyone! Recently I\u2019ve been noticing a downturn in impressions across several FB pages I\u2019m an admin for - some more major than others. It seems that Facebook has changed its algorithm<\/a> again, so I\u2019m wondering if anyone has found success with the new algorithm? Is there a certain post type or types that seems to be performing well?<\/p>
Thank you!<\/p>","url":"\/content-creation-67\/facebook-impressions-down-775?postid=2257#post2257","creationDate":"2022-10-20T15:10:02+0000","relativeCreationDate":"8 months ago"},"numberOfViews":26,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/advice-best-practices-66","categoryId":66,"title":"Advice & Best Practices","metaRobots":"index, follow","type":0},"lastPostId":"2258"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/attachment\/","isGuest":true,"csrfToken":"2a6ad587525d8180af8e2028de82fe97633a70cc","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
Here are some blogs that can be helpful!\u00a0<\/p> Here are some blogs that can be helpful!\u00a0<\/p> Hello! I\u2019m a one person marketing team and I handle the content creation and scheduling for all social media platforms (Facebook, Twitter, LinkedIn, and Instagram). I\u2019m wondering what content creation is like for TikTok - is it labor intensive? I\u2019ve been nervous to start one in fear that I won\u2019t be able to keep up with it.<\/p>","url":"\/content-creation-67\/is-tiktok-labor-intensive-746?postid=2183#post2183","creationDate":"2022-10-13T15:21:05+0000","relativeCreationDate":"8 months ago"},"numberOfViews":35,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/advice-best-practices-66","categoryId":66,"title":"Advice & Best Practices","metaRobots":"index, follow","type":0},"lastPostId":"2190"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/attachment\/","isGuest":true,"csrfToken":"2a6ad587525d8180af8e2028de82fe97633a70cc","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
\u00a0<\/p>
I read and hear a lot about TikTok, LinkedIn, Instagram, Facebook, YouTube but except the buzz around Elon Musk\u2019s takeover of the platform, Twitter doesn\u2019t seem to garner much interest anymore.\u00a0<\/p>
\u00a0<\/p>
I agree it\u2019s a great tool to follow # trends, events, and news, for listening but other than that?<\/p>
\u00a0<\/p>
I do B2B marketing and we poorly perform on Twitter, even ads don\u2019t do much. Our growth is on YouTube and LinkedIn.\u00a0<\/p>
\u00a0<\/p>
5+ years ago, Twitter got much greater returns organically (at another B2B company).<\/p>
\u00a0<\/p>
I\u2019d love to hear your thoughts.\u00a0\u00a0Thanks!<\/p>","url":"\/content-creation-67\/is-twitter-still-relevant-741?postid=2151#post2151","creationDate":"2022-10-07T15:49:30+0000","relativeCreationDate":"8 months ago"},"isTopicUnread":true,"privateId":137,"id":741,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":67,"isIdeation":false,"url":"\/content-creation-67","title":"Content Creation","description":"Discover best practice and advice for how to create content for your website, blog or social media accounts using the latest strategies and tips from the community."},"url":"\/content-creation-67\/is-twitter-still-relevant-741","title":"Is Twitter still relevant?","lastPost":{"id":2151,"author":{"id":306,"url":"\/members\/esther-nadim-306","name":"esther.nadim","avatar":"","userTitle":"Frequent User","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"avatarIcon":"6574757e-fd68-4284-b712-b98e6d447fbc_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/attachment\/6574757e-fd68-4284-b712-b98e6d447fbc_thumb.png","name":"Frequent User"},"userLevel":0},"content":"
Hello Marketers!<\/p>
\u00a0<\/p>
I read and hear a lot about TikTok, LinkedIn, Instagram, Facebook, YouTube but except the buzz around Elon Musk\u2019s takeover of the platform, Twitter doesn\u2019t seem to garner much interest anymore.\u00a0<\/p>
\u00a0<\/p>
I agree it\u2019s a great tool to follow # trends, events, and news, for listening but other than that?<\/p>
\u00a0<\/p>
I do B2B marketing and we poorly perform on Twitter, even ads don\u2019t do much. Our growth is on YouTube and LinkedIn.\u00a0<\/p>
\u00a0<\/p>
5+ years ago, Twitter got much greater returns organically (at another B2B company).<\/p>
\u00a0<\/p>
I\u2019d love to hear your thoughts.\u00a0\u00a0Thanks!<\/p>","url":"\/content-creation-67\/is-twitter-still-relevant-741?postid=2151#post2151","creationDate":"2022-10-07T15:49:30+0000","relativeCreationDate":"8 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":0,"relevantPost":{"id":2151,"author":{"id":306,"url":"\/members\/esther-nadim-306","name":"esther.nadim","avatar":"","userTitle":"Frequent User","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"avatarIcon":"6574757e-fd68-4284-b712-b98e6d447fbc_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/attachment\/6574757e-fd68-4284-b712-b98e6d447fbc_thumb.png","name":"Frequent User"},"userLevel":0},"content":"
Hello Marketers!<\/p>
\u00a0<\/p>
I read and hear a lot about TikTok, LinkedIn, Instagram, Facebook, YouTube but except the buzz around Elon Musk\u2019s takeover of the platform, Twitter doesn\u2019t seem to garner much interest anymore.\u00a0<\/p>
\u00a0<\/p>
I agree it\u2019s a great tool to follow # trends, events, and news, for listening but other than that?<\/p>
\u00a0<\/p>
I do B2B marketing and we poorly perform on Twitter, even ads don\u2019t do much. Our growth is on YouTube and LinkedIn.\u00a0<\/p>
\u00a0<\/p>
5+ years ago, Twitter got much greater returns organically (at another B2B company).<\/p>
\u00a0<\/p>
I\u2019d love to hear your thoughts.\u00a0\u00a0Thanks!<\/p>","url":"\/content-creation-67\/is-twitter-still-relevant-741?postid=2151#post2151","creationDate":"2022-10-07T15:49:30+0000","relativeCreationDate":"8 months ago"},"numberOfViews":21,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/advice-best-practices-66","categoryId":66,"title":"Advice & Best Practices","metaRobots":"index, follow","type":0},"lastPostId":"2151"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/attachment\/","isGuest":true,"csrfToken":"2a6ad587525d8180af8e2028de82fe97633a70cc","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
And yet, you don\u2019t have to scroll too far through #MarketingTwitter before you find social media managers venting about feeling overworked and undervalued.<\/p>
Read the full article on the Sprout Blog:\u00a0\/\/www.aqdar-uae.com\/insights\/social-media-manager-job-description\/<\/a><\/p>","url":"\/content-creation-67\/social-media-manager-job-description-tips-and-templates-for-2022-712?postid=2061#post2061","creationDate":"2022-10-07T00:45:06+0000","relativeCreationDate":"8 months ago"},"isTopicUnread":true,"privateId":173,"id":712,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[],"forum":{"id":67,"isIdeation":false,"url":"\/content-creation-67","title":"Content Creation","description":"Discover best practice and advice for how to create content for your website, blog or social media accounts using the latest strategies and tips from the community."},"url":"\/content-creation-67\/social-media-manager-job-description-tips-and-templates-for-2022-712","title":"Social media manager job description: Tips and templates for 2022","lastPost":{"id":2061,"author":{"id":632,"url":"\/members\/jonathan-zuluaga-632","name":"Jonathan Zuluaga","avatar":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/icon\/200x200\/6ab6233f-2546-4f91-8801-7736c1ab2d87.png","userTitle":"Community Manager","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"aaa82a05-eba3-48c5-a287-95e908c446c7_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/attachment\/aaa82a05-eba3-48c5-a287-95e908c446c7_thumb.png","name":"Community Manager"},"userLevel":7},"content":" The idea that social media is \u201csomething the intern can do\u201d is about as outdated as saying the internet is all cat videos.<\/p> And yet, you don\u2019t have to scroll too far through #MarketingTwitter before you find social media managers venting about feeling overworked and undervalued.<\/p> Read the full article on the Sprout Blog:\u00a0\/\/www.aqdar-uae.com\/insights\/social-media-manager-job-description\/<\/a><\/p>","url":"\/content-creation-67\/social-media-manager-job-description-tips-and-templates-for-2022-712?postid=2061#post2061","creationDate":"2022-10-07T00:45:06+0000","relativeCreationDate":"8 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":0,"relevantPost":{"id":2061,"author":{"id":632,"url":"\/members\/jonathan-zuluaga-632","name":"Jonathan Zuluaga","avatar":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/icon\/200x200\/6ab6233f-2546-4f91-8801-7736c1ab2d87.png","userTitle":"Community Manager","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"aaa82a05-eba3-48c5-a287-95e908c446c7_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/attachment\/aaa82a05-eba3-48c5-a287-95e908c446c7_thumb.png","name":"Community Manager"},"userLevel":7},"content":" The idea that social media is \u201csomething the intern can do\u201d is about as outdated as saying the internet is all cat videos.<\/p> And yet, you don\u2019t have to scroll too far through #MarketingTwitter before you find social media managers venting about feeling overworked and undervalued.<\/p>
Within the last couple of days, I\u2019ve published two different IG Reels for two different clients:<\/p>
- Scheduled and published straight from Sprout. Uses the client\u2019s own sound. Usually their Reels get around 10,000 - 20,000 views and this one doesn\u2019t even have 1,000.<\/li>\t
- Created and published in IG. Uses a popular sound. Usually these Reels get 1,000 - 3,000 views and this one only has 150.<\/li><\/ol>
I just find it odd that both of these are underperforming, especially after IG working so hard to push Reels. Anyone else seeing anything odd? Thank you in advance!<\/p>","url":"\/content-creation-67\/instagram-reels-low-performance-716?postid=2074#post2074","creationDate":"2022-09-22T19:41:34+0000","relativeCreationDate":"8 months ago"},"isTopicUnread":true,"privateId":132,"id":716,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isAnswered","label":"beantwoord"}],"forum":{"id":67,"isIdeation":false,"url":"\/content-creation-67","title":"Content Creation","description":"Discover best practice and advice for how to create content for your website, blog or social media accounts using the latest strategies and tips from the community."},"url":"\/content-creation-67\/instagram-reels-low-performance-716","title":"Instagram Reels Low Performance","lastPost":{"id":2142,"author":{"id":55,"url":"\/members\/cj-avande-55","name":"cj.avande","avatar":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/icon\/200x200\/1728030c-f2c9-45b8-8291-61d60638abfb.png","userTitle":"Sprout Team","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"name":"Sprout Team"},"userLevel":0},"content":"
Hey\u00a0
@amanda.hoffmann<\/user-mention>\u00a0, thanks so much\u00a0for bringing this to our attention!\u00a0
On 10\/3, Meta identified and resolved an issue affecting distribution for Instagram Reels sent via the API. Any Reels sent via Sprout may have received lower engagement. They\u2019ve indicated this should not happen for any reels posted after 10\/3.\u00a0
In this particular situation, this was an error from our partner. We were one of the first partners to report this issue, and unfortunately, our partner did not resolve the issue until now. Here at Sprout, we believe we can always do better and will investigate how to mitigate issues like these moving forward.
We always encourage you to report if there are consistent discrepancies within your performance from Sprout vs the native network. We have unique partnerships with these networks to allow us to escalate and look into any issues impacting you.\u00a0<\/span><\/p>","url":"\/content-creation-67\/instagram-reels-low-performance-716?postid=2142#post2142","creationDate":"2022-10-05T17:17:53+0000","relativeCreationDate":"8 months ago"},"lastReply":{"id":2142,"author":{"id":55,"url":"\/members\/cj-avande-55","name":"cj.avande","avatar":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/icon\/200x200\/1728030c-f2c9-45b8-8291-61d60638abfb.png","userTitle":"Sprout Team","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"name":"Sprout Team"},"userLevel":0},"content":"Hey\u00a0
@amanda.hoffmann<\/user-mention>\u00a0, thanks so much\u00a0for bringing this to our attention!\u00a0
On 10\/3, Meta identified and resolved an issue affecting distribution for Instagram Reels sent via the API. Any Reels sent via Sprout may have received lower engagement. They\u2019ve indicated this should not happen for any reels posted after 10\/3.\u00a0
In this particular situation, this was an error from our partner. We were one of the first partners to report this issue, and unfortunately, our partner did not resolve the issue until now. Here at Sprout, we believe we can always do better and will investigate how to mitigate issues like these moving forward.
We always encourage you to report if there are consistent discrepancies within your performance from Sprout vs the native network. We have unique partnerships with these networks to allow us to escalate and look into any issues impacting you.\u00a0<\/span><\/p>","url":"\/content-creation-67\/instagram-reels-low-performance-716?postid=2142#post2142","creationDate":"2022-10-05T17:17:53+0000","relativeCreationDate":"8 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":4,"numberOfLikes":0,"relevantPost":{"id":2074,"author":{"id":654,"url":"\/members\/amanda-hoffmann-654","name":"amanda.hoffmann","avatar":"","userTitle":"Frequent User","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"avatarIcon":"6574757e-fd68-4284-b712-b98e6d447fbc_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/attachment\/6574757e-fd68-4284-b712-b98e6d447fbc_thumb.png","name":"Frequent User"},"userLevel":0},"content":"Hello everyone! I was wondering if anyone has seen a recent dip in performance for any Reels they\u2019ve been publishing.<\/p>
Within the last couple of days, I\u2019ve published two different IG Reels for two different clients:<\/p>
- Scheduled and published straight from Sprout. Uses the client\u2019s own sound. Usually their Reels get around 10,000 - 20,000 views and this one doesn\u2019t even have 1,000.<\/li>\t
- Created and published in IG. Uses a popular sound. Usually these Reels get 1,000 - 3,000 views and this one only has 150.<\/li><\/ol>
I just find it odd that both of these are underperforming, especially after IG working so hard to push Reels. Anyone else seeing anything odd? Thank you in advance!<\/p>","url":"\/content-creation-67\/instagram-reels-low-performance-716?postid=2074#post2074","creationDate":"2022-09-22T19:41:34+0000","relativeCreationDate":"8 months ago"},"numberOfViews":108,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/advice-best-practices-66","categoryId":66,"title":"Advice & Best Practices","metaRobots":"index, follow","type":0},"lastPostId":"2142"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/attachment\/","isGuest":true,"csrfToken":"2a6ad587525d8180af8e2028de82fe97633a70cc","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
amanda.hoffmann 频繁的用户要求在内容创作
I spent a lot of time today reading through LinkedIn, learning what others are doing to raise awareness and I highly recommend you do the same. Some of the hashtags I searched through were: #NDEAM #DisabilityInclusion #DisabilityAwareness and #InclusionAtWork. The content shared browsing these hashtags was\u00a0some great quick tips on how\u00a0you can\u00a0take action, or share these resources with the proper teams at\u00a0your company. My favorite post found today was\u00a0from Alycia Anderson<\/a>\u00a0and\u00a0included some great tips, TED\u00a0Talks, a podcast recommendation, and more.<\/p> Lastly, one of my favorite resources for education on creating accessible social media\u00a0content is Accessible Social<\/a>, a free resource from one of our community members\u00a0 Go check out these resources and let us know what you are doing to raise awareness this month.<\/p> \u00a0<\/p> \u00a0<\/p>","url":"\/content-creation-67\/october-is-disability-employment-awareness-month-729?postid=2121#post2121","creationDate":"2022-10-04T01:01:44+0000","relativeCreationDate":"8 months ago"},"isTopicUnread":true,"privateId":183,"id":729,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[],"forum":{"id":67,"isIdeation":false,"url":"\/content-creation-67","title":"Content Creation","description":"Discover best practice and advice for how to create content for your website, blog or social media accounts using the latest strategies and tips from the community."},"url":"\/content-creation-67\/october-is-disability-employment-awareness-month-729","title":"October is\u00a0Disability Employment Awareness Month","lastPost":{"id":2140,"author":{"id":29,"url":"\/members\/gayatri-shukla-29","name":"Gayatri Shukla","avatar":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/icon\/200x200\/63efbc9d-7a38-4935-b238-3d170fe5053b.png","userTitle":"Community Manager","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"aaa82a05-eba3-48c5-a287-95e908c446c7_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/attachment\/aaa82a05-eba3-48c5-a287-95e908c446c7_thumb.png","name":"Community Manager"},"userLevel":4},"content":" Thanks for sharing that, Thanks for sharing that, October is National\u00a0Disability Employment Awareness Month<\/a>\u00a0(NDEAM), a month dedicated to raising awareness on how to build a more\u00a0inclusive workplace for individuals with disabilities.\u00a0<\/p> I spent a lot of time today reading through LinkedIn, learning what others are doing to raise awareness and I highly recommend you do the same. Some of the hashtags I searched through were: #NDEAM #DisabilityInclusion #DisabilityAwareness and #InclusionAtWork. The content shared browsing these hashtags was\u00a0some great quick tips on how\u00a0you can\u00a0take action, or share these resources with the proper teams at\u00a0your company. My favorite post found today was\u00a0from Alycia Anderson<\/a>\u00a0and\u00a0included some great tips, TED\u00a0Talks, a podcast recommendation, and more.<\/p>
The poster is rectangular in shape with a black colored chalkboard background overlaid with mathematical equations. In the center of the poster, on a diagonal, is a black rectangle bordered by small teal, yellow and red rectangles. It features the 2022 NDEAM theme, \u201cDisability: Part of the Equity Equation,\u201d along with an equation composed of several graphics: a circular photo of a woman in a wheelchair working at a computer with colleagues, followed by a plus sign, followed by a square image of a woman who uses crutches viewing a document with a colleague, followed by an equal sign, followed by a light bulb icon. Across the top of the rectangle in small, white letters are the words National Disability Employment Awareness Month. Along the bottom in small white letters is the hashtag \u201cNDEAM\u201d followed by ODEP\u2019s website address, dol.gov\/ODEP. In the lower right corner in white lettering is the DOL seal followed by the words \u201cOffice of Disability Employment Policy United States Department of Labor.\u201d
Source: US Department of Labor<\/em><\/figcaption><\/figure>
\u00a0<\/p>
Just to note: These are not ads or things where we\u2019re trying to get donations or action, just engagement. Not trying to circumvent copyright law for business gain!<\/p>","url":"\/content-creation-67\/how-do-you-handle-music-for-instagram-reels-738?postid=2139#post2139","creationDate":"2022-10-05T13:53:29+0000","relativeCreationDate":"8 months ago"},"isTopicUnread":true,"privateId":135,"id":738,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":67,"isIdeation":false,"url":"\/content-creation-67","title":"Content Creation","description":"Discover best practice and advice for how to create content for your website, blog or social media accounts using the latest strategies and tips from the community."},"url":"\/content-creation-67\/how-do-you-handle-music-for-instagram-reels-738","title":"How do you handle music for Instagram reels?","lastPost":{"id":2139,"author":{"id":1819,"url":"\/members\/jessica-carreras-1819","name":"jessica.carreras","avatar":"","userTitle":"Frequent User","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"avatarIcon":"6574757e-fd68-4284-b712-b98e6d447fbc_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/attachment\/6574757e-fd68-4284-b712-b98e6d447fbc_thumb.png","name":"Frequent User"},"userLevel":1},"content":"
My nonprofit has been experimenting with ways to use popular music on Instagram reels. One thing we\u2019ve tried is downloading the song from TikTok and then\u00a0uploading to IG. Does anyone else have good ideas for how to go about this? I\u2019ve seen some pretty major accounts using popular music and can\u2019t imagine they\u2019re not using a business account (for example, the City of Detroit) because they definitely run ads. Wondering if there is a better way, or a training anyone is aware of for reels?<\/p>
\u00a0<\/p>
Just to note: These are not ads or things where we\u2019re trying to get donations or action, just engagement. Not trying to circumvent copyright law for business gain!<\/p>","url":"\/content-creation-67\/how-do-you-handle-music-for-instagram-reels-738?postid=2139#post2139","creationDate":"2022-10-05T13:53:29+0000","relativeCreationDate":"8 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":1,"relevantPost":{"id":2139,"author":{"id":1819,"url":"\/members\/jessica-carreras-1819","name":"jessica.carreras","avatar":"","userTitle":"Frequent User","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"avatarIcon":"6574757e-fd68-4284-b712-b98e6d447fbc_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/attachment\/6574757e-fd68-4284-b712-b98e6d447fbc_thumb.png","name":"Frequent User"},"userLevel":1},"content":"
My nonprofit has been experimenting with ways to use popular music on Instagram reels. One thing we\u2019ve tried is downloading the song from TikTok and then\u00a0uploading to IG. Does anyone else have good ideas for how to go about this? I\u2019ve seen some pretty major accounts using popular music and can\u2019t imagine they\u2019re not using a business account (for example, the City of Detroit) because they definitely run ads. Wondering if there is a better way, or a training anyone is aware of for reels?<\/p>
\u00a0<\/p>
Just to note: These are not ads or things where we\u2019re trying to get donations or action, just engagement. Not trying to circumvent copyright law for business gain!<\/p>","url":"\/content-creation-67\/how-do-you-handle-music-for-instagram-reels-738?postid=2139#post2139","creationDate":"2022-10-05T13:53:29+0000","relativeCreationDate":"8 months ago"},"numberOfViews":25,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/advice-best-practices-66","categoryId":66,"title":"Advice & Best Practices","metaRobots":"index, follow","type":0},"lastPostId":"2139"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/attachment\/","isGuest":true,"csrfToken":"2a6ad587525d8180af8e2028de82fe97633a70cc","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
We are looking for perspective from brands who have experience with this on how to approach the 24-48 hours following a major outage:<\/p>
- After announcing that service is restored\/issue is resolved, how long do you leave that announcement post up? Do you delete it at some point and if so, when?<\/li>\t
- Do you pause all posting on the following day? How long do you wait to resume your day-to-day publishing activity?\u00a0<\/li><\/ol>
Thanks in advance for any insight you can offer here!<\/p>","url":"\/content-creation-67\/service-outages-how-does-your-brand-manage-the-aftermath-728?postid=2117#post2117","creationDate":"2022-09-30T16:23:52+0000","relativeCreationDate":"8 months ago"},"isTopicUnread":true,"privateId":134,"id":728,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":67,"isIdeation":false,"url":"\/content-creation-67","title":"Content Creation","description":"Discover best practice and advice for how to create content for your website, blog or social media accounts using the latest strategies and tips from the community."},"url":"\/content-creation-67\/service-outages-how-does-your-brand-manage-the-aftermath-728","title":"Service Outages: How does your brand manage the aftermath?","lastPost":{"id":2117,"author":{"id":4639,"url":"\/members\/lindsay-scott-4639","name":"lindsay.scott","avatar":"","userTitle":"Frequent User","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"avatarIcon":"6574757e-fd68-4284-b712-b98e6d447fbc_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/attachment\/6574757e-fd68-4284-b712-b98e6d447fbc_thumb.png","name":"Frequent User"},"userLevel":0},"content":"
We are a tech company that make\u00a0smart garage door openers that can be controlled with our smartphone app. Occasionally, we experience service outages that may temporarily leave people locked out of their garages if their only way in is though our app (i.e. they don\u2019t carry keys with them, don\u2019t have a garage door controller with them AND don\u2019t have an entry keypad installed outside of their garage).<\/p>
We are looking for perspective from brands who have experience with this on how to approach the 24-48 hours following a major outage:<\/p>
- After announcing that service is restored\/issue is resolved, how long do you leave that announcement post up? Do you delete it at some point and if so, when?<\/li>\t
- Do you pause all posting on the following day? How long do you wait to resume your day-to-day publishing activity?\u00a0<\/li><\/ol>
Thanks in advance for any insight you can offer here!<\/p>","url":"\/content-creation-67\/service-outages-how-does-your-brand-manage-the-aftermath-728?postid=2117#post2117","creationDate":"2022-09-30T16:23:52+0000","relativeCreationDate":"8 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":2,"relevantPost":{"id":2117,"author":{"id":4639,"url":"\/members\/lindsay-scott-4639","name":"lindsay.scott","avatar":"","userTitle":"Frequent User","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"avatarIcon":"6574757e-fd68-4284-b712-b98e6d447fbc_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/attachment\/6574757e-fd68-4284-b712-b98e6d447fbc_thumb.png","name":"Frequent User"},"userLevel":0},"content":"
We are a tech company that make\u00a0smart garage door openers that can be controlled with our smartphone app. Occasionally, we experience service outages that may temporarily leave people locked out of their garages if their only way in is though our app (i.e. they don\u2019t carry keys with them, don\u2019t have a garage door controller with them AND don\u2019t have an entry keypad installed outside of their garage).<\/p>
We are looking for perspective from brands who have experience with this on how to approach the 24-48 hours following a major outage:<\/p>
- After announcing that service is restored\/issue is resolved, how long do you leave that announcement post up? Do you delete it at some point and if so, when?<\/li>\t
- Do you pause all posting on the following day? How long do you wait to resume your day-to-day publishing activity?\u00a0<\/li><\/ol>
Thanks in advance for any insight you can offer here!<\/p>","url":"\/content-creation-67\/service-outages-how-does-your-brand-manage-the-aftermath-728?postid=2117#post2117","creationDate":"2022-09-30T16:23:52+0000","relativeCreationDate":"8 months ago"},"numberOfViews":4,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/advice-best-practices-66","categoryId":66,"title":"Advice & Best Practices","metaRobots":"index, follow","type":0},"lastPostId":"2117"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/attachment\/","isGuest":true,"csrfToken":"2a6ad587525d8180af8e2028de82fe97633a70cc","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
lindsay.scott 频繁的用户要求在内容创作
输入您的用户名或电子邮件地址。我们会给你发一封电子邮件,告诉你如何重置密码。
Functional","cookiepolicy.modal.level2":"Normal
Functional + analytics","cookiepolicy.modal.level3":"Complete
Functional + analytics + social media + embedded videos"}}}">