建议及最佳做法
在当今竞争激烈的环境中,学习新的战略和最佳实践对于保持领先至关重要。在这里找到关于社交营销的建议和技巧。
120年的主题
\u00a0<\/p>
I find that many of the proposed social strategies that exist in the mainstream are not spaces that those types of\u00a0industries can really leverage. For example, we cannot\u00a0advertise in most cases. Everything must be done organically. Social shopping is out of the question. Limiting Page visibility to 21 and up means that links to your platforms may show a broken link until the user logs into their account.\u00a0Showing the product or using it can result in flagged or removed content. Community violations can wind up appearing arbitrary with little to no communication. Why did this post get taken down when there are 10 exactly like it? Is it the copy? Is it the graphic? did someone report it?<\/p>
My company has taken some extensive (arguably over-corrective)\u00a0measures to exist within the social space beyond just ethical practice guidelines.<\/p>
\u00a0<\/p>
Is anyone else out there walking this tightrope?\u00a0<\/p>
\u00a0<\/p>","url":"\/content-creation-67\/social-media-marketing-for-vice-industries-1016?postid=2995#post2995","creationDate":"2023-03-31T16:08:12+0000","relativeCreationDate":"2 months ago"},"isTopicUnread":true,"privateId":387,"id":1016,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[],"forum":{"id":67,"isIdeation":false,"url":"\/content-creation-67","title":"Content Creation","description":"Discover best practice and advice for how to create content for your website, blog or social media accounts using the latest strategies and tips from the community."},"url":"\/content-creation-67\/social-media-marketing-for-vice-industries-1016","title":"Social Media Marketing for \"Vice\" Industries?","lastPost":{"id":3130,"author":{"id":7564,"url":"\/members\/nycole-7564","name":"Nycole","avatar":"","userTitle":"New User","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"avatarIcon":"6f02e6da-059a-48b1-bd96-2091155bd152_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/attachment\/6f02e6da-059a-48b1-bd96-2091155bd152_thumb.png","name":"New User"},"userLevel":1},"content":"
I\u2019m looking to find social media gurus who are navigating the world of \u201cvice\u201d commodities such as Alcohol, Cigars (not cigarettes), Cannabis related products or news, etc. What are you doing to have effective strategies that drive conversion and reinforce support from stakeholders when you have to also post content within the community guidelines?<\/p> \u00a0<\/p> I find that many of the proposed social strategies that exist in the mainstream are not spaces that those types of\u00a0industries can really leverage. For example, we cannot\u00a0advertise in most cases. Everything must be done organically. Social shopping is out of the question. Limiting Page visibility to 21 and up means that links to your platforms may show a broken link until the user logs into their account.\u00a0Showing the product or using it can result in flagged or removed content. Community violations can wind up appearing arbitrary with little to no communication. Why did this post get taken down when there are 10 exactly like it? Is it the copy? Is it the graphic? did someone report it?<\/p> My company has taken some extensive (arguably over-corrective)\u00a0measures to exist within the social space beyond just ethical practice guidelines.<\/p> \u00a0<\/p> Is anyone else out there walking this tightrope?\u00a0<\/p> \u00a0<\/p>","url":"\/content-creation-67\/social-media-marketing-for-vice-industries-1016?postid=2995#post2995","creationDate":"2023-03-31T16:08:12+0000","relativeCreationDate":"2 months ago"},"numberOfViews":20,"contentType":"discussion","featuredImage":"","publicLabel":"","category":{"url":"\/advice-best-practices-66","categoryId":66,"title":"Advice & Best Practices","metaRobots":"index, follow","type":0},"lastPostId":"3130"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/attachment\/","isGuest":true,"csrfToken":"46d3c73e2e31306ca97efac28f7d75280097f353","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
- If you\u2019re attending a conference, what should you do before the event on social? Like posting that you are attending and following the event hashtag.\u00a0<\/li>\t
- What should you do on social during the event?<\/li>\t
- What should you do on social after the event?\u00a0<\/li>\t
- What are some best practices you\u2019ve seen?<\/li><\/ul>
Would love to gather some insights from you all!<\/p>","url":"\/content-creation-67\/social-best-practices-during-events-1045?postid=3070#post3070","creationDate":"2023-04-17T13:57:31+0000","relativeCreationDate":"1 month ago"},"isTopicUnread":true,"privateId":204,"id":1045,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isAnswered","label":"beantwoord"}],"forum":{"id":67,"isIdeation":false,"url":"\/content-creation-67","title":"Content Creation","description":"Discover best practice and advice for how to create content for your website, blog or social media accounts using the latest strategies and tips from the community."},"url":"\/content-creation-67\/social-best-practices-during-events-1045","title":"Social Best Practices during Events","lastPost":{"id":3105,"author":{"id":5399,"url":"\/members\/morgan-dominique-5399","name":"morgan.dominique","avatar":"","userTitle":"Frequent User","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"avatarIcon":"6574757e-fd68-4284-b712-b98e6d447fbc_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/attachment\/6574757e-fd68-4284-b712-b98e6d447fbc_thumb.png","name":"Frequent User"},"userLevel":0},"content":"
So glad you found it useful! If there\u2019s anything else I can do to help just LMK!\u00a0<\/p>","url":"\/content-creation-67\/social-best-practices-during-events-1045?postid=3105#post3105","creationDate":"2023-04-18T20:01:04+0000","relativeCreationDate":"1 month ago"},"lastReply":{"id":3105,"author":{"id":5399,"url":"\/members\/morgan-dominique-5399","name":"morgan.dominique","avatar":"","userTitle":"Frequent User","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"avatarIcon":"6574757e-fd68-4284-b712-b98e6d447fbc_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/attachment\/6574757e-fd68-4284-b712-b98e6d447fbc_thumb.png","name":"Frequent User"},"userLevel":0},"content":"
So glad you found it useful! If there\u2019s anything else I can do to help just LMK!\u00a0<\/p>","url":"\/content-creation-67\/social-best-practices-during-events-1045?postid=3105#post3105","creationDate":"2023-04-18T20:01:04+0000","relativeCreationDate":"1 month ago"},"numberOfUnreadReplies":0,"numberOfReplies":3,"numberOfLikes":1,"relevantPost":{"id":3070,"author":{"id":3685,"url":"\/members\/steph-hermanson-3685","name":"steph.hermanson","avatar":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/icon\/200x200\/5d0271f9-ecaf-4550-86c0-463faa707957.png","userTitle":"Sprout Team","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"name":"Sprout Team"},"userLevel":2},"content":"
I have a customer who is looking to train their team, mostly sales and individual contributors, on how to use social media for events.\u00a0<\/p>
- If you\u2019re attending a conference, what should you do before the event on social? Like posting that you are attending and following the event hashtag.\u00a0<\/li>\t
- What should you do on social during the event?<\/li>\t
- What should you do on social after the event?\u00a0<\/li>\t
- What are some best practices you\u2019ve seen?<\/li><\/ul>
Would love to gather some insights from you all!<\/p>","url":"\/content-creation-67\/social-best-practices-during-events-1045?postid=3070#post3070","creationDate":"2023-04-17T13:57:31+0000","relativeCreationDate":"1 month ago"},"numberOfViews":103,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/advice-best-practices-66","categoryId":66,"title":"Advice & Best Practices","metaRobots":"index, follow","type":0},"lastPostId":"3105"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/attachment\/","isGuest":true,"csrfToken":"46d3c73e2e31306ca97efac28f7d75280097f353","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
We've been posting our Tik Tok's through Sprout vs. natively, and one difference I've noticed is the decline in our views. When we were posting natively, we were able to add as many hashtags as we wanted in the post copy, which I think helped drive our views. Since posting through Sprout, I've noticed there is a character limit on the video description due to an API limitation. Because of this, we haven't been able to add in as many hashtags as before. My guess would be the decline in our views is a result of the lack of hashtags we've been using on our Tik Toks. Any other similar experiences?<\/p>","url":"\/social-data-68\/engagement-on-tiktok-posted-through-sprout-vs-natively-974?postid=2828#post2828","creationDate":"2023-03-09T19:19:10+0000","relativeCreationDate":"3 months ago"},"numberOfViews":28,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/advice-best-practices-66","categoryId":66,"title":"Advice & Best Practices","metaRobots":"index, follow","type":0},"lastPostId":"3078"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/attachment\/","isGuest":true,"csrfToken":"46d3c73e2e31306ca97efac28f7d75280097f353","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
What has been your followership goal for overall social media? What\u2019s the average for an industry that is less \u201csocial\u201d considering our audiences? I\u2019ve been gaining about 1,000 a month but want some more insight into what is the common industry standard.\u00a0<\/p>","url":"\/social-data-68\/follower-kpi-for-sciences-industry-1043?postid=3062#post3062","creationDate":"2023-04-14T16:04:33+0000","relativeCreationDate":"1 month ago"},"isTopicUnread":true,"privateId":390,"id":1043,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[],"forum":{"id":68,"isIdeation":false,"url":"\/social-data-68","title":"Social Data","description":"Get the most out of your social media platforms by learning about social data. Discover what to look for, ask questions and share tips in the community."},"url":"\/social-data-68\/follower-kpi-for-sciences-industry-1043","title":"Follower KPI for Sciences Industry","lastPost":{"id":3077,"author":{"id":632,"url":"\/members\/jonathan-zuluaga-632","name":"Jonathan Zuluaga","avatar":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/icon\/200x200\/6ab6233f-2546-4f91-8801-7736c1ab2d87.png","userTitle":"Community Manager","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"aaa82a05-eba3-48c5-a287-95e908c446c7_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/attachment\/aaa82a05-eba3-48c5-a287-95e908c446c7_thumb.png","name":"Community Manager"},"userLevel":7},"content":"
\ud83d\udc4b Wondering if you have anything to add here, \ud83d\udc4b Wondering if you have anything to add here, Calling all science industry social media managers!<\/p> What has been your followership goal for overall social media? What\u2019s the average for an industry that is less \u201csocial\u201d considering our audiences? I\u2019ve been gaining about 1,000 a month but want some more insight into what is the common industry standard.\u00a0<\/p>","url":"\/social-data-68\/follower-kpi-for-sciences-industry-1043?postid=3062#post3062","creationDate":"2023-04-14T16:04:33+0000","relativeCreationDate":"1 month ago"},"numberOfViews":6,"contentType":"discussion","featuredImage":"","publicLabel":"","category":{"url":"\/advice-best-practices-66","categoryId":66,"title":"Advice & Best Practices","metaRobots":"index, follow","type":0},"lastPostId":"3077"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/attachment\/","isGuest":true,"csrfToken":"46d3c73e2e31306ca97efac28f7d75280097f353","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
\u00a0<\/p>
I\u2019ve come across Inflact\u2019s Hashtag Generator and am interested to see if anyone has used this as well? Do you believe the platform is safe?<\/p>","url":"\/content-creation-67\/experience-with-inflact-hashtag-generator-981?postid=2868#post2868","creationDate":"2023-03-14T04:20:02+0000","relativeCreationDate":"3 months ago"},"isTopicUnread":true,"privateId":190,"id":981,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":67,"isIdeation":false,"url":"\/content-creation-67","title":"Content Creation","description":"Discover best practice and advice for how to create content for your website, blog or social media accounts using the latest strategies and tips from the community."},"url":"\/content-creation-67\/experience-with-inflact-hashtag-generator-981","title":"Experience with Inflact Hashtag Generator?","lastPost":{"id":2942,"author":{"id":6650,"url":"\/members\/chelsea-kunst-6650","name":"chelsea.kunst","avatar":"","userTitle":"New User","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"avatarIcon":"6f02e6da-059a-48b1-bd96-2091155bd152_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/attachment\/6f02e6da-059a-48b1-bd96-2091155bd152_thumb.png","name":"New User"},"userLevel":0},"content":" I\u2019ve never used this tool, I didn\u2019t know it. Interesting.\u00a0 Interesting! Have you noticed an increase in reach based on the ChatGPT Hashtags compared to your previous Hashtag strategy?<\/p>","url":"\/content-creation-67\/experience-with-inflact-hashtag-generator-981?postid=2942#post2942","creationDate":"2023-03-26T23:53:27+0000","relativeCreationDate":"2 months ago"},"lastReply":{"id":2942,"author":{"id":6650,"url":"\/members\/chelsea-kunst-6650","name":"chelsea.kunst","avatar":"","userTitle":"New User","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"avatarIcon":"6f02e6da-059a-48b1-bd96-2091155bd152_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/attachment\/6f02e6da-059a-48b1-bd96-2091155bd152_thumb.png","name":"New User"},"userLevel":0},"content":" I\u2019ve never used this tool, I didn\u2019t know it. Interesting.\u00a0 Interesting! Have you noticed an increase in reach based on the ChatGPT Hashtags compared to your previous Hashtag strategy?<\/p>","url":"\/content-creation-67\/experience-with-inflact-hashtag-generator-981?postid=2942#post2942","creationDate":"2023-03-26T23:53:27+0000","relativeCreationDate":"2 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":2,"numberOfLikes":0,"relevantPost":{"id":2868,"author":{"id":6650,"url":"\/members\/chelsea-kunst-6650","name":"chelsea.kunst","avatar":"","userTitle":"New User","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"avatarIcon":"6f02e6da-059a-48b1-bd96-2091155bd152_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/attachment\/6f02e6da-059a-48b1-bd96-2091155bd152_thumb.png","name":"New User"},"userLevel":0},"content":" For a client, I\u2019m wanting to expand their (relevant) reach on Instagram. I know search keywords are highly impactful but I still like to use hashtags for additional reach, too!<\/p> \u00a0<\/p> I\u2019ve come across Inflact\u2019s Hashtag Generator and am interested to see if anyone has used this as well? Do you believe the platform is safe?<\/p>","url":"\/content-creation-67\/experience-with-inflact-hashtag-generator-981?postid=2868#post2868","creationDate":"2023-03-14T04:20:02+0000","relativeCreationDate":"3 months ago"},"numberOfViews":205,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/advice-best-practices-66","categoryId":66,"title":"Advice & Best Practices","metaRobots":"index, follow","type":0},"lastPostId":"2942"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/attachment\/","isGuest":true,"csrfToken":"46d3c73e2e31306ca97efac28f7d75280097f353","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
\ud83d\udd8d\u00a0What\u2019s your go-to tools or approach for content creation?\u00a0<\/strong><\/p><\/div><\/section> Would love to hear your thoughts I personally love my Nikon Z9 for photography!<\/p>","url":"\/content-creation-67\/q-best-tools-for-content-creation-991?postid=2914#post2914","creationDate":"2023-03-21T17:26:11+0000","relativeCreationDate":"2 months ago"},"lastReply":{"id":2914,"author":{"id":5647,"url":"\/members\/recklessthor4-5647","name":"Recklessthor4","avatar":"","userTitle":"New User","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"avatarIcon":"6f02e6da-059a-48b1-bd96-2091155bd152_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/attachment\/6f02e6da-059a-48b1-bd96-2091155bd152_thumb.png","name":"New User"},"userLevel":0},"content":" I personally love my Nikon Z9 for photography!<\/p>","url":"\/content-creation-67\/q-best-tools-for-content-creation-991?postid=2914#post2914","creationDate":"2023-03-21T17:26:11+0000","relativeCreationDate":"2 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":0,"relevantPost":{"id":2913,"author":{"id":632,"url":"\/members\/jonathan-zuluaga-632","name":"Jonathan Zuluaga","avatar":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/icon\/200x200\/6ab6233f-2546-4f91-8801-7736c1ab2d87.png","userTitle":"Community Manager","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"aaa82a05-eba3-48c5-a287-95e908c446c7_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/attachment\/aaa82a05-eba3-48c5-a287-95e908c446c7_thumb.png","name":"Community Manager"},"userLevel":7},"content":" Happy Tuesday! Let\u2019s help each other out and share our go-to tools, tips, tricks for content creation! We know working in social requires flexing those creative muscles, so we\u2019re wondering:<\/p> \ud83d\udd8d\u00a0What\u2019s your go-to tools or approach for content creation?\u00a0<\/strong><\/p><\/div><\/section> Would love to hear your thoughts In terms of ads, can we still use UGC ads that lean on trending sounds? Surely not? Considering we putting budget behind a video utilizing the song.<\/p>","url":"\/content-creation-67\/sharing-ugc-reels-with-music-897?postid=2846#post2846","creationDate":"2023-03-13T08:15:48+0000","relativeCreationDate":"3 months ago"},"lastReply":{"id":2846,"author":{"id":7261,"url":"\/members\/dylan-cox-7261","name":"dylan.cox","avatar":"","userTitle":"New User","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"avatarIcon":"6f02e6da-059a-48b1-bd96-2091155bd152_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/attachment\/6f02e6da-059a-48b1-bd96-2091155bd152_thumb.png","name":"New User"},"userLevel":1},"content":" In terms of ads, can we still use UGC ads that lean on trending sounds? Surely not? Considering we putting budget behind a video utilizing the song.<\/p>","url":"\/content-creation-67\/sharing-ugc-reels-with-music-897?postid=2846#post2846","creationDate":"2023-03-13T08:15:48+0000","relativeCreationDate":"3 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":3,"numberOfLikes":3,"relevantPost":{"id":2576,"author":{"id":654,"url":"\/members\/amanda-hoffmann-654","name":"amanda.hoffmann","avatar":"","userTitle":"Frequent User","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"avatarIcon":"6574757e-fd68-4284-b712-b98e6d447fbc_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/attachment\/6574757e-fd68-4284-b712-b98e6d447fbc_thumb.png","name":"Frequent User"},"userLevel":0},"content":" Hello everyone! I wanted to get a quick gut check on sharing UGC Reels. It\u2019s probably no surprise that most of the UGC Reels I find are also ones that use well known, trending music. I\u2019ve searched high and low but cannot find any information online about resharing these and what the protocol is. What\u2019s your process? Reshare? Share only to IG Stories? Pass on by? Any insights would be much appreciated!<\/p>","url":"\/content-creation-67\/sharing-ugc-reels-with-music-897?postid=2576#post2576","creationDate":"2023-01-19T20:10:32+0000","relativeCreationDate":"4 months ago"},"numberOfViews":90,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/advice-best-practices-66","categoryId":66,"title":"Advice & Best Practices","metaRobots":"index, follow","type":0},"lastPostId":"2846"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/attachment\/","isGuest":true,"csrfToken":"46d3c73e2e31306ca97efac28f7d75280097f353","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
\u00a0<\/p> I\u2019m social media manager at a large tech company (~700 people)\u00a0and I\u2019ll get social post requests from people in different departments all throughout the company on a consistent basis. So far, I\u2019ve been trying to organize those on a monthly basis with shared Google sheets then adding them to Sprout.<\/p> \u00a0<\/p> I\u2019m wondering if anyone here has been able to find a way to establish a formalized process for gathering these requests\/suggestions and fitting them into your social strategy while balancing not always posting everything everyone suggests if it\u2019s not the right\u00a0fit for your company\u2019s social?\u00a0<\/p> \u00a0<\/p> TIA!<\/p> -Kayla\u00a0<\/p>","url":"\/content-creation-67\/internal-social-request-process-650?postid=1874#post1874","creationDate":"2022-08-29T14:53:09+0000","relativeCreationDate":"9 months ago"},"isTopicUnread":true,"privateId":124,"id":650,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isAnswered","label":"beantwoord"}],"forum":{"id":67,"isIdeation":false,"url":"\/content-creation-67","title":"Content Creation","description":"Discover best practice and advice for how to create content for your website, blog or social media accounts using the latest strategies and tips from the community."},"url":"\/content-creation-67\/internal-social-request-process-650","title":"Internal Social Request Process?","lastPost":{"id":2706,"author":{"id":6844,"url":"\/members\/chrismwoods-6844","name":"chrismwoods","avatar":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/icon\/200x200\/8c8959c1-e588-4781-8f6e-885f4f69e239.png","userTitle":"New User","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"avatarIcon":"6f02e6da-059a-48b1-bd96-2091155bd152_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/attachment\/6f02e6da-059a-48b1-bd96-2091155bd152_thumb.png","name":"New User"},"userLevel":1},"content":" Hi Kayla,<\/p> Have you tried using Trello<\/a>? At ICG we use the free version. When you get a request in, pop it into a card, give it an anticipated publication date and that\u2019ll help you to assess and progress each content idea. Takes a couple of minutes at most.<\/p> We are a team of two and as well as looking after external digital content and communications inc websites, social, email, etc we also handle internal comms for which we have an internal social network (Spark, based on FirstUp<\/a>).<\/p> We find that a large percentage of requests for a communication are actually targeting colleagues rather than external stakeholders. Having an internal social network has really helped us ensure that our external communications is focused.\u00a0<\/p> We moved away from web forms for requests as we found that only certain types of people in certain teams used them -- IT, Facilities, Compliance, Legal. The core of our business is made up of investment teams, a marketing and client relations team and we also have a thriving set of employee-led networks. Most people want to email, Teams us or pop over and chat. Having Trello let us focus the admin on tech at our end, rather than putting up a barrier for our employees.<\/p> One other thing that\u2019s helped is that we have a business partnering lite system in our overall corporate affairs (communications) team. Someone in our team speaks regularly to each investment team to coordinate potential communications\u00a0applicable to all channels -- not just, say, media relations or digital. Having a channel-agnostic view is essential these days.<\/p> Hope that helps.\u00a0<\/p> Chris\u00a0<\/p>","url":"\/content-creation-67\/internal-social-request-process-650?postid=2706#post2706","creationDate":"2023-02-22T07:58:07+0000","relativeCreationDate":"3 months ago"},"lastReply":{"id":2706,"author":{"id":6844,"url":"\/members\/chrismwoods-6844","name":"chrismwoods","avatar":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/icon\/200x200\/8c8959c1-e588-4781-8f6e-885f4f69e239.png","userTitle":"New User","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"avatarIcon":"6f02e6da-059a-48b1-bd96-2091155bd152_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/attachment\/6f02e6da-059a-48b1-bd96-2091155bd152_thumb.png","name":"New User"},"userLevel":1},"content":" Hi Kayla,<\/p> It can be hard to know how you\u2019re performing relative to your specific competitors with new trends and changing platforms to keep up with.\u00a0<\/p> The 2023 Content Benchmark Report helps you identify the most important trends by industry\u2013giving you more tailored insights into what your competition is doing.\u00a0<\/p> \u00a0<\/p> Get your hands on the newest data:\u00a0\/\/www.aqdar-uae.com\/insights\/data\/content-benchmarks\/<\/a><\/p>","url":"\/social-data-68\/just-in-the-2023-content-benchmarks-report-873?postid=2518#post2518","creationDate":"2022-12-30T15:17:25+0000","relativeCreationDate":"5 months ago"},"isTopicUnread":true,"privateId":256,"id":873,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[],"forum":{"id":68,"isIdeation":false,"url":"\/social-data-68","title":"Social Data","description":"Get the most out of your social media platforms by learning about social data. Discover what to look for, ask questions and share tips in the community."},"url":"\/social-data-68\/just-in-the-2023-content-benchmarks-report-873","title":"Just in: The 2023 Content Benchmarks Report","lastPost":{"id":2518,"author":{"id":632,"url":"\/members\/jonathan-zuluaga-632","name":"Jonathan Zuluaga","avatar":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/icon\/200x200\/6ab6233f-2546-4f91-8801-7736c1ab2d87.png","userTitle":"Community Manager","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"aaa82a05-eba3-48c5-a287-95e908c446c7_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/attachment\/aaa82a05-eba3-48c5-a287-95e908c446c7_thumb.png","name":"Community Manager"},"userLevel":7},"content":" The speed of social keeps accelerating.<\/p> It can be hard to know how you\u2019re performing relative to your specific competitors with new trends and changing platforms to keep up with.\u00a0<\/p> The 2023 Content Benchmark Report helps you identify the most important trends by industry\u2013giving you more tailored insights into what your competition is doing.\u00a0<\/p> \u00a0<\/p> As a result of all of this, they are also looking for any tips specific to the news and media industry for growing followings on Instagram or Facebook - which, they say, has historically been difficult. Any recent news\/media trends\u00a0would be so appreciated!<\/p>","url":"\/content-creation-67\/how-to-best-handle-twitter-changes-as-a-news-industry-sprout-user-855?postid=2467#post2467","creationDate":"2022-12-12T21:41:37+0000","relativeCreationDate":"6 months ago"},"isTopicUnread":true,"privateId":167,"id":855,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":67,"isIdeation":false,"url":"\/content-creation-67","title":"Content Creation","description":"Discover best practice and advice for how to create content for your website, blog or social media accounts using the latest strategies and tips from the community."},"url":"\/content-creation-67\/how-to-best-handle-twitter-changes-as-a-news-industry-sprout-user-855","title":"How to best handle Twitter changes as a News Industry Sprout user?","lastPost":{"id":2467,"author":{"id":3134,"url":"\/members\/michele-greene-3134","name":"michele.greene","avatar":"","userTitle":"Sprout Team","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"name":"Sprout Team"},"userLevel":0},"content":" Looking to get some industry insight from our invaluable Sprout Social Community for a Sprout customer. This customer works in the news\/media space and has seen their journalist's Twitter followers decline in the last couple of months. We attribute some of this to Twitter\u00a0bot clean up, but they are also curious if other news\/media customers have seen something similar.\u00a0They are also seeing a decline in potential Twitter impressions and are\u00a0curious what other people in their space are experiencing.<\/p> As a result of all of this, they are also looking for any tips specific to the news and media industry for growing followings on Instagram or Facebook - which, they say, has historically been difficult. Any recent news\/media trends\u00a0would be so appreciated!<\/p>","url":"\/content-creation-67\/how-to-best-handle-twitter-changes-as-a-news-industry-sprout-user-855?postid=2467#post2467","creationDate":"2022-12-12T21:41:37+0000","relativeCreationDate":"6 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":2,"relevantPost":{"id":2467,"author":{"id":3134,"url":"\/members\/michele-greene-3134","name":"michele.greene","avatar":"","userTitle":"Sprout Team","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"name":"Sprout Team"},"userLevel":0},"content":" Looking to get some industry insight from our invaluable Sprout Social Community for a Sprout customer. This customer works in the news\/media space and has seen their journalist's Twitter followers decline in the last couple of months. We attribute some of this to Twitter\u00a0bot clean up, but they are also curious if other news\/media customers have seen something similar.\u00a0They are also seeing a decline in potential Twitter impressions and are\u00a0curious what other people in their space are experiencing.<\/p> As a result of all of this, they are also looking for any tips specific to the news and media industry for growing followings on Instagram or Facebook - which, they say, has historically been difficult. Any recent news\/media trends\u00a0would be so appreciated!<\/p>","url":"\/content-creation-67\/how-to-best-handle-twitter-changes-as-a-news-industry-sprout-user-855?postid=2467#post2467","creationDate":"2022-12-12T21:41:37+0000","relativeCreationDate":"6 months ago"},"numberOfViews":26,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/advice-best-practices-66","categoryId":66,"title":"Advice & Best Practices","metaRobots":"index, follow","type":0},"lastPostId":"2467"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/attachment\/","isGuest":true,"csrfToken":"46d3c73e2e31306ca97efac28f7d75280097f353","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
Thanks Thanks We\u2019re having major issues connecting to our clients\u2019 business managers this past month. I\u2019m not sure what the issue is, but we cannot get a couple of accounts to connect after going through all the steps we normally go through. AND when we tried a workaround so that I could connect my account directly instead of our manager account, I didn\u2019t come up as someone who he could connect to neither with my name or email. Is anyone else having these troubles and how are you handling this?\u00a0<\/p>","url":"\/content-creation-67\/meta-connection-issues-799?postid=2331#post2331","creationDate":"2022-11-01T19:42:09+0000","relativeCreationDate":"7 months ago"},"numberOfViews":29,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/advice-best-practices-66","categoryId":66,"title":"Advice & Best Practices","metaRobots":"index, follow","type":0},"lastPostId":"2450"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/attachment\/","isGuest":true,"csrfToken":"46d3c73e2e31306ca97efac28f7d75280097f353","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
Hi Hope they\u2019re able to assist.\u00a0<\/p>","url":"\/content-creation-67\/facebook-ads-manager-changes-803?postid=2444#post2444","creationDate":"2022-12-01T20:41:14+0000","relativeCreationDate":"6 months ago"},"lastReply":{"id":2444,"author":{"id":632,"url":"\/members\/jonathan-zuluaga-632","name":"Jonathan Zuluaga","avatar":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/icon\/200x200\/6ab6233f-2546-4f91-8801-7736c1ab2d87.png","userTitle":"Community Manager","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"aaa82a05-eba3-48c5-a287-95e908c446c7_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/attachment\/aaa82a05-eba3-48c5-a287-95e908c446c7_thumb.png","name":"Community Manager"},"userLevel":7},"content":" Currently running a Facebook ad for a client. I went to check in this morning to see how it\u2019s performing and noticed that it\u2019s completely missing from the Campaign tab. After momentarily freaking out, I check the Ad Sets tab and my audience is still there - I check the Ads tab and both of my ad creatives are still there as well. Additionally, I filtered ad performance to yesterday and today and the ad is still active and delivering. When I inspect the ad, I can still see the campaign level, and then my ad sets\/ads beneath it.<\/p> It seems like somehow only the campaign portion of the ad completely disappeared from the campaign tab. Has this happened to anyone else? I\u2019ve reached out to Facebook support but to the surprise of literally nobody they gave me information that wasn\u2019t relevant or what I was asking at all and then acted like they solved the issue and ended the chat.<\/p> To potentially paint a better picture - I have one ad currently running. The Campaigns tab on Ad Manager doesn\u2019t show this ad as existing at all, while both the Ad Sets and Ads tabs show the ad info like normal. Any ideas?<\/p>","url":"\/content-creation-67\/facebook-ad-campaign-randomly-missing-but-only-from-campaign-tab-779?postid=2267#post2267","creationDate":"2022-10-24T17:13:28+0000","relativeCreationDate":"7 months ago"},"isTopicUnread":true,"privateId":145,"id":779,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isAnswered","label":"beantwoord"}],"forum":{"id":67,"isIdeation":false,"url":"\/content-creation-67","title":"Content Creation","description":"Discover best practice and advice for how to create content for your website, blog or social media accounts using the latest strategies and tips from the community."},"url":"\/content-creation-67\/facebook-ad-campaign-randomly-missing-but-only-from-campaign-tab-779","title":"Facebook Ad Campaign Randomly Missing but only from Campaign Tab","lastPost":{"id":2442,"author":{"id":632,"url":"\/members\/jonathan-zuluaga-632","name":"Jonathan Zuluaga","avatar":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/icon\/200x200\/6ab6233f-2546-4f91-8801-7736c1ab2d87.png","userTitle":"Community Manager","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"aaa82a05-eba3-48c5-a287-95e908c446c7_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/attachment\/aaa82a05-eba3-48c5-a287-95e908c446c7_thumb.png","name":"Community Manager"},"userLevel":7},"content":" Additionally, I recommend you reach out to Meta directly via this page on Facebook:\u00a0https:\/\/www.facebook.com\/metasupportpros<\/a><\/p>","url":"\/content-creation-67\/facebook-ad-campaign-randomly-missing-but-only-from-campaign-tab-779?postid=2442#post2442","creationDate":"2022-12-01T20:38:13+0000","relativeCreationDate":"6 months ago"},"lastReply":{"id":2442,"author":{"id":632,"url":"\/members\/jonathan-zuluaga-632","name":"Jonathan Zuluaga","avatar":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/icon\/200x200\/6ab6233f-2546-4f91-8801-7736c1ab2d87.png","userTitle":"Community Manager","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"aaa82a05-eba3-48c5-a287-95e908c446c7_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/attachment\/aaa82a05-eba3-48c5-a287-95e908c446c7_thumb.png","name":"Community Manager"},"userLevel":7},"content":" HI News page likes<\/p> Growth<\/p> Impressions<\/p> Top performing posts w\/ metrics<\/p> In that report, I also include our weekly e-mail stats + website metrics from GA.<\/p> I\u2019m basically assembling this report in another document because I find the reports on Sprout aren\u2019t easy for someone who doesn\u2019t know much about marketing to read and understand.<\/p> Does anyone have advice on the best template\/format to use?\u00a0<\/p> Thank you!<\/p>","url":"\/social-data-68\/best-looking-easiest-to-understand-weekly-social-report-for-internal-use-642?postid=1858#post1858","creationDate":"2022-08-25T15:22:58+0000","relativeCreationDate":"9 months ago"},"isTopicUnread":true,"privateId":122,"id":642,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isAnswered","label":"beantwoord"}],"forum":{"id":68,"isIdeation":false,"url":"\/social-data-68","title":"Social Data","description":"Get the most out of your social media platforms by learning about social data. Discover what to look for, ask questions and share tips in the community."},"url":"\/social-data-68\/best-looking-easiest-to-understand-weekly-social-report-for-internal-use-642","title":"Best looking\/easiest to understand weekly social report for internal use?","lastPost":{"id":2438,"author":{"id":4448,"url":"\/members\/stefanie-may-4448","name":"stefanie.may","avatar":"","userTitle":"Frequent User","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"avatarIcon":"6574757e-fd68-4284-b712-b98e6d447fbc_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/attachment\/6574757e-fd68-4284-b712-b98e6d447fbc_thumb.png","name":"Frequent User"},"userLevel":0},"content":" Thanks, Lisa!<\/p>","url":"\/social-data-68\/best-looking-easiest-to-understand-weekly-social-report-for-internal-use-642?postid=2438#post2438","creationDate":"2022-12-01T18:16:04+0000","relativeCreationDate":"6 months ago"},"lastReply":{"id":2438,"author":{"id":4448,"url":"\/members\/stefanie-may-4448","name":"stefanie.may","avatar":"","userTitle":"Frequent User","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"avatarIcon":"6574757e-fd68-4284-b712-b98e6d447fbc_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/attachment\/6574757e-fd68-4284-b712-b98e6d447fbc_thumb.png","name":"Frequent User"},"userLevel":0},"content":" Thanks, Lisa!<\/p>","url":"\/social-data-68\/best-looking-easiest-to-understand-weekly-social-report-for-internal-use-642?postid=2438#post2438","creationDate":"2022-12-01T18:16:04+0000","relativeCreationDate":"6 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":3,"numberOfLikes":1,"relevantPost":{"id":1858,"author":{"id":4448,"url":"\/members\/stefanie-may-4448","name":"stefanie.may","avatar":"","userTitle":"Frequent User","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"avatarIcon":"6574757e-fd68-4284-b712-b98e6d447fbc_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/attachment\/6574757e-fd68-4284-b712-b98e6d447fbc_thumb.png","name":"Frequent User"},"userLevel":0},"content":" Hey everyone! I send weekly reports to department heads over at my company that include the following\u2026<\/p> News page likes<\/p> Growth<\/p> Impressions<\/p> Top performing posts w\/ metrics<\/p> In that report, I also include our weekly e-mail stats + website metrics from GA.<\/p> I\u2019m basically assembling this report in another document because I find the reports on Sprout aren\u2019t easy for someone who doesn\u2019t know much about marketing to read and understand.<\/p> Does anyone have advice on the best template\/format to use?\u00a0<\/p> Thank you!<\/p>","url":"\/social-data-68\/best-looking-easiest-to-understand-weekly-social-report-for-internal-use-642?postid=1858#post1858","creationDate":"2022-08-25T15:22:58+0000","relativeCreationDate":"9 months ago"},"numberOfViews":46,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/advice-best-practices-66","categoryId":66,"title":"Advice & Best Practices","metaRobots":"index, follow","type":0},"lastPostId":"2438"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/attachment\/","isGuest":true,"csrfToken":"46d3c73e2e31306ca97efac28f7d75280097f353","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
Facebook randomly unpublished our Business page and suspended our ad account over the weekend for \u201ccontinued Community Standards violations.\u201d The thing is, we have never gotten a notice or review of any violations, and our Page Quality says \u201cGood News, no violations to show.\u201d We are a fintech\/insurance broker, so our content is nothing particularly controversial either.<\/p> It is adversely affecting advertising, as they won\u2019t run ads without the page being republished. I have reached out to support through the Business Center via chat and phone and have been stuck in a \u201cwe\u2019ll investigate\u201d status for 3+ days.<\/p> Has anyone experienced this? Why was your page affected? What did you do to remedy?<\/p>","url":"\/content-creation-67\/facebook-unpublished-page-without-notice-833?postid=2409#post2409","creationDate":"2022-11-22T18:50:35+0000","relativeCreationDate":"6 months ago"},"isTopicUnread":true,"privateId":157,"id":833,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isAnswered","label":"beantwoord"}],"forum":{"id":67,"isIdeation":false,"url":"\/content-creation-67","title":"Content Creation","description":"Discover best practice and advice for how to create content for your website, blog or social media accounts using the latest strategies and tips from the community."},"url":"\/content-creation-67\/facebook-unpublished-page-without-notice-833","title":"Facebook Unpublished Page Without Notice","lastPost":{"id":2434,"author":{"id":632,"url":"\/members\/jonathan-zuluaga-632","name":"Jonathan Zuluaga","avatar":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/icon\/200x200\/6ab6233f-2546-4f91-8801-7736c1ab2d87.png","userTitle":"Community Manager","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"aaa82a05-eba3-48c5-a287-95e908c446c7_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/attachment\/aaa82a05-eba3-48c5-a287-95e908c446c7_thumb.png","name":"Community Manager"},"userLevel":7},"content":" Hi Hi Hi all!<\/p> Facebook randomly unpublished our Business page and suspended our ad account over the weekend for \u201ccontinued Community Standards violations.\u201d The thing is, we have never gotten a notice or review of any violations, and our Page Quality says \u201cGood News, no violations to show.\u201d We are a fintech\/insurance broker, so our content is nothing particularly controversial either.<\/p> It is adversely affecting advertising, as they won\u2019t run ads without the page being republished. I have reached out to support through the Business Center via chat and phone and have been stuck in a \u201cwe\u2019ll investigate\u201d status for 3+ days.<\/p> Has anyone experienced this? Why was your page affected? What did you do to remedy?<\/p>","url":"\/content-creation-67\/facebook-unpublished-page-without-notice-833?postid=2409#post2409","creationDate":"2022-11-22T18:50:35+0000","relativeCreationDate":"6 months ago"},"numberOfViews":76,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/advice-best-practices-66","categoryId":66,"title":"Advice & Best Practices","metaRobots":"index, follow","type":0},"lastPostId":"2434"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/attachment\/","isGuest":true,"csrfToken":"46d3c73e2e31306ca97efac28f7d75280097f353","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
Hi there! Yes, you can track Instagram Story mentions in the Smart Inbox. If you\u2019re on the Professional or Advanced Plans, you can create tags<\/a>\u00a0for incoming messages to track them.\u00a0And if you\u2019re on the Advanced Plan, you can keep track of mentions even faster by using an\u00a0Automated Rule<\/a> to automatically tag incoming Story mentions.<\/p> Regardless of your plan level, all Plans can see Instagram Story mentions in the Smart Inbox.<\/p> Hope that\u2019s helpful, and let us know if you have additional questions!<\/p>","url":"\/content-creation-67\/can-i-track-business-mentions-in-instagram-posts-844?postid=2432#post2432","creationDate":"2022-12-01T14:54:00+0000","relativeCreationDate":"6 months ago"},"lastReply":{"id":2432,"author":{"id":3603,"url":"\/members\/sarah-melton-3603","name":"sarah.melton","avatar":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/icon\/200x200\/66126716-bd99-4f54-ab90-499639201eb1.png","userTitle":"Sprout Team","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"name":"Sprout Team"},"userLevel":3},"content":" Hi there! Yes, you can track Instagram Story mentions in the Smart Inbox. If you\u2019re on the Professional or Advanced Plans, you can create tags<\/a>\u00a0for incoming messages to track them.\u00a0And if you\u2019re on the Advanced Plan, you can keep track of mentions even faster by using an\u00a0Automated Rule<\/a> to automatically tag incoming Story mentions.<\/p> Regardless of your plan level, all Plans can see Instagram Story mentions in the Smart Inbox.<\/p> Hope that\u2019s helpful, and let us know if you have additional questions!<\/p>","url":"\/content-creation-67\/can-i-track-business-mentions-in-instagram-posts-844?postid=2432#post2432","creationDate":"2022-12-01T14:54:00+0000","relativeCreationDate":"6 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":0,"relevantPost":{"id":2430,"author":{"id":5531,"url":"\/members\/nupafeedusa-5531","name":"NupafeedUSA","avatar":"","userTitle":"New User","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"avatarIcon":"6f02e6da-059a-48b1-bd96-2091155bd152_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/attachment\/6f02e6da-059a-48b1-bd96-2091155bd152_thumb.png","name":"New User"},"userLevel":0},"content":" Can I track instagram storys for tags? Our business has requirements for influencers how often they need to tag us but some of them only do in instagram stories. Is it still possible to keep track of these kind of mentions?<\/p>","url":"\/content-creation-67\/can-i-track-business-mentions-in-instagram-posts-844?postid=2430#post2430","creationDate":"2022-11-30T21:06:00+0000","relativeCreationDate":"6 months ago"},"numberOfViews":12,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/advice-best-practices-66","categoryId":66,"title":"Advice & Best Practices","metaRobots":"index, follow","type":0},"lastPostId":"2432"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/attachment\/","isGuest":true,"csrfToken":"46d3c73e2e31306ca97efac28f7d75280097f353","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
I think I think Are any organizations out there exploring Hive Social as an alternative to Twitter?<\/p>","url":"\/content-creation-67\/hive-social-839?postid=2422#post2422","creationDate":"2022-11-29T18:35:55+0000","relativeCreationDate":"6 months ago"},"numberOfViews":40,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/advice-best-practices-66","categoryId":66,"title":"Advice & Best Practices","metaRobots":"index, follow","type":0},"lastPostId":"2428"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/attachment\/","isGuest":true,"csrfToken":"46d3c73e2e31306ca97efac28f7d75280097f353","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
\u00a0<\/p> \u00a0<\/p>","url":"\/social-data-68\/how-to-do-a-social-media-audit-template-829?postid=2404#post2404","creationDate":"2022-11-29T14:15:11+0000","relativeCreationDate":"6 months ago"},"isTopicUnread":true,"privateId":239,"id":829,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[],"forum":{"id":68,"isIdeation":false,"url":"\/social-data-68","title":"Social Data","description":"Get the most out of your social media platforms by learning about social data. Discover what to look for, ask questions and share tips in the community."},"url":"\/social-data-68\/how-to-do-a-social-media-audit-template-829","title":"How to Do a Social Media Audit (+ Template)","lastPost":{"id":2404,"author":{"id":35,"url":"\/members\/lauraporcincula-35","name":"LauraPorcincula","avatar":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/icon\/200x200\/eb5b1186-5c60-44b8-8e28-deb1b0267d9f.png","userTitle":"Community Manager","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"aaa82a05-eba3-48c5-a287-95e908c446c7_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/attachment\/aaa82a05-eba3-48c5-a287-95e908c446c7_thumb.png","name":"Community Manager"},"userLevel":7},"content":" Performing a social media audit is the best way to know how your social media channels are really doing. In this video, we\u2019re going to answer the question, \u201cwhat is a social media audit?\u201d and walk through how to conduct your own. We\u2019ll also show you how to use our free social media audit template, which will make conducting your own audit easier, download\u00a0your template here<\/a>.<\/p> \u00a0<\/p> \u00a0<\/p>","url":"\/social-data-68\/how-to-do-a-social-media-audit-template-829?postid=2404#post2404","creationDate":"2022-11-29T14:15:11+0000","relativeCreationDate":"6 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":2,"relevantPost":{"id":2404,"author":{"id":35,"url":"\/members\/lauraporcincula-35","name":"LauraPorcincula","avatar":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/icon\/200x200\/eb5b1186-5c60-44b8-8e28-deb1b0267d9f.png","userTitle":"Community Manager","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"aaa82a05-eba3-48c5-a287-95e908c446c7_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/attachment\/aaa82a05-eba3-48c5-a287-95e908c446c7_thumb.png","name":"Community Manager"},"userLevel":7},"content":" Performing a social media audit is the best way to know how your social media channels are really doing. In this video, we\u2019re going to answer the question, \u201cwhat is a social media audit?\u201d and walk through how to conduct your own. We\u2019ll also show you how to use our free social media audit template, which will make conducting your own audit easier, download\u00a0your template here<\/a>.<\/p> \u00a0<\/p> \u00a0<\/p>","url":"\/social-data-68\/how-to-do-a-social-media-audit-template-829?postid=2404#post2404","creationDate":"2022-11-29T14:15:11+0000","relativeCreationDate":"6 months ago"},"numberOfViews":54,"contentType":"article","featuredImage":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/attachment\/632c7179-70c1-4429-aff0-4095df550767_thumb.png","publicLabel":"Video","category":{"url":"\/advice-best-practices-66","categoryId":66,"title":"Advice & Best Practices","metaRobots":"index, follow","type":0},"lastPostId":"2404"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/attachment\/","isGuest":true,"csrfToken":"46d3c73e2e31306ca97efac28f7d75280097f353","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
\u00a0<\/p> Has anyone been able to get out of this vicious cycle for Instagram?<\/p>","url":"\/content-creation-67\/instagram-server-error-822?postid=2386#post2386","creationDate":"2022-11-17T00:32:21+0000","relativeCreationDate":"6 months ago"},"isTopicUnread":true,"privateId":155,"id":822,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isAnswered","label":"beantwoord"}],"forum":{"id":67,"isIdeation":false,"url":"\/content-creation-67","title":"Content Creation","description":"Discover best practice and advice for how to create content for your website, blog or social media accounts using the latest strategies and tips from the community."},"url":"\/content-creation-67\/instagram-server-error-822","title":"Instagram Server Error","lastPost":{"id":2420,"author":{"id":4542,"url":"\/members\/kelsey-martin-4542","name":"kelsey.martin","avatar":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/icon\/200x200\/faac90f1-641f-460e-a879-04d76734d1f3.png","userTitle":"Sprout Team","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"name":"Sprout Team"},"userLevel":0},"content":" Hey Hey Hi Sprout Agency Partners! I\u2019m currently working alongside an agency navigating a bizarre Instagram Server Error. Has anyone successfully navigated or resolved Instagram Profile Errors like this?<\/p> \u00a0<\/p> Has anyone been able to get out of this vicious cycle for Instagram?<\/p>","url":"\/content-creation-67\/instagram-server-error-822?postid=2386#post2386","creationDate":"2022-11-17T00:32:21+0000","relativeCreationDate":"6 months ago"},"numberOfViews":17,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/advice-best-practices-66","categoryId":66,"title":"Advice & Best Practices","metaRobots":"index, follow","type":0},"lastPostId":"2420"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/attachment\/","isGuest":true,"csrfToken":"46d3c73e2e31306ca97efac28f7d75280097f353","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
\u00a0<\/p>","url":"\/content-creation-67\/fitness-industry-837?postid=2417#post2417","creationDate":"2022-11-28T16:09:38+0000","relativeCreationDate":"6 months ago"},"lastReply":{"id":2417,"author":{"id":632,"url":"\/members\/jonathan-zuluaga-632","name":"Jonathan Zuluaga","avatar":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/icon\/200x200\/6ab6233f-2546-4f91-8801-7736c1ab2d87.png","userTitle":"Community Manager","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"aaa82a05-eba3-48c5-a287-95e908c446c7_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/attachment\/aaa82a05-eba3-48c5-a287-95e908c446c7_thumb.png","name":"Community Manager"},"userLevel":7},"content":" \u00a0<\/p>","url":"\/content-creation-67\/fitness-industry-837?postid=2417#post2417","creationDate":"2022-11-28T16:09:38+0000","relativeCreationDate":"6 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":1,"relevantPost":{"id":2414,"author":{"id":5879,"url":"\/members\/lisa-alberta-5879","name":"lisa.alberta","avatar":"","userTitle":"New User","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"avatarIcon":"6f02e6da-059a-48b1-bd96-2091155bd152_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/attachment\/6f02e6da-059a-48b1-bd96-2091155bd152_thumb.png","name":"New User"},"userLevel":0},"content":" Hello! My name is Lisa Alberta. I\u2019m the marketing director for a local health club and I\u2019m looking for tips on how to build out our Listening Topics. Hoping to connect with others in the industry that can help with keywords, themes etc.\u00a0 Right now when we look at the data, there is a lot of \u201cnoise\u201d and we\u2019re trying to customize our topic so that we are aware of the conversations going on in our town in and around fitness. Any help is greatly appreciated!<\/p>","url":"\/content-creation-67\/fitness-industry-837?postid=2414#post2414","creationDate":"2022-11-23T19:37:49+0000","relativeCreationDate":"6 months ago"},"numberOfViews":13,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/advice-best-practices-66","categoryId":66,"title":"Advice & Best Practices","metaRobots":"index, follow","type":0},"lastPostId":"2417"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/attachment\/","isGuest":true,"csrfToken":"46d3c73e2e31306ca97efac28f7d75280097f353","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
When it\u2019s time to\u00a0hire a social media manager<\/a><\/strong>, a solid\u00a0job description<\/a><\/strong>\u00a0and asking the right questions can help you hire a qualified professional who will take your social strategy to the next level.<\/p> Get all the questions and answers:\u00a0\/\/www.aqdar-uae.com\/insights\/social-media-manager-interview-questions\/<\/a><\/strong><\/p> \u00a0<\/p>","url":"\/content-creation-67\/27-essential-social-media-manager-interview-questions-and-answers-828?postid=2400#post2400","creationDate":"2022-11-21T16:17:54+0000","relativeCreationDate":"6 months ago"},"isTopicUnread":true,"privateId":238,"id":828,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[],"forum":{"id":67,"isIdeation":false,"url":"\/content-creation-67","title":"Content Creation","description":"Discover best practice and advice for how to create content for your website, blog or social media accounts using the latest strategies and tips from the community."},"url":"\/content-creation-67\/27-essential-social-media-manager-interview-questions-and-answers-828","title":"27 essential social media manager interview questions (and answers)","lastPost":{"id":2400,"author":{"id":632,"url":"\/members\/jonathan-zuluaga-632","name":"Jonathan Zuluaga","avatar":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/icon\/200x200\/6ab6233f-2546-4f91-8801-7736c1ab2d87.png","userTitle":"Community Manager","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"aaa82a05-eba3-48c5-a287-95e908c446c7_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/attachment\/aaa82a05-eba3-48c5-a287-95e908c446c7_thumb.png","name":"Community Manager"},"userLevel":7},"content":" Social media managers (SMMs) play a pivotal role for any modern brand; they are responsible for much of the business\u2019s external communication and engagement with existing and potential customers.<\/p> When it\u2019s time to\u00a0hire a social media manager<\/a><\/strong>, a solid\u00a0job description<\/a><\/strong>\u00a0and asking the right questions can help you hire a qualified professional who will take your social strategy to the next level.<\/p> Get all the questions and answers:\u00a0\/\/www.aqdar-uae.com\/insights\/social-media-manager-interview-questions\/<\/a><\/strong><\/p> \u00a0<\/p>","url":"\/content-creation-67\/27-essential-social-media-manager-interview-questions-and-answers-828?postid=2400#post2400","creationDate":"2022-11-21T16:17:54+0000","relativeCreationDate":"6 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":0,"relevantPost":{"id":2400,"author":{"id":632,"url":"\/members\/jonathan-zuluaga-632","name":"Jonathan Zuluaga","avatar":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/icon\/200x200\/6ab6233f-2546-4f91-8801-7736c1ab2d87.png","userTitle":"Community Manager","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"aaa82a05-eba3-48c5-a287-95e908c446c7_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/attachment\/aaa82a05-eba3-48c5-a287-95e908c446c7_thumb.png","name":"Community Manager"},"userLevel":7},"content":" Social media managers (SMMs) play a pivotal role for any modern brand; they are responsible for much of the business\u2019s external communication and engagement with existing and potential customers.<\/p> When it\u2019s time to\u00a0hire a social media manager<\/a><\/strong>, a solid\u00a0job description<\/a><\/strong>\u00a0and asking the right questions can help you hire a qualified professional who will take your social strategy to the next level.<\/p> This is all such great insight and suggestions, thank you so much, Rachael! This is all such great insight and suggestions, thank you so much, Rachael! Hi everyone! Hi Kristi! Yes, you\u2019re correct\u2014LinkedIn now requires you to have Super admin credentials to connect to Sprout. You can find out more about the required admin permissions for different networks in this article<\/a>\u00a0if you want to learn more!<\/p>","url":"\/content-creation-67\/connecting-linkedin-profile-to-sprout-super-admin-privilages-704?postid=2365#post2365","creationDate":"2022-11-10T19:22:36+0000","relativeCreationDate":"7 months ago"},"lastReply":{"id":2365,"author":{"id":3603,"url":"\/members\/sarah-melton-3603","name":"sarah.melton","avatar":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/icon\/200x200\/66126716-bd99-4f54-ab90-499639201eb1.png","userTitle":"Sprout Team","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"name":"Sprout Team"},"userLevel":3},"content":" 输入您的用户名或电子邮件地址。我们会给你发一封电子邮件,告诉你如何重置密码。
\tOn a side note, I see it\u2019s AI powered. I used ChatGPT to give me the top 10 hashtags on a specific topic lately. I\u2019d be interested to see if they both suggest the same hashtags.\u00a0\ud83d\ude1b<\/p>\t<\/div><\/content-quote>
\tOn a side note, I see it\u2019s AI powered. I used ChatGPT to give me the top 10 hashtags on a specific topic lately. I\u2019d be interested to see if they both suggest the same hashtags.\u00a0\ud83d\ude1b<\/p>\t<\/div><\/content-quote>In this report, you\u2019ll learn:<\/h3>
In this report, you\u2019ll learn:<\/h3>
I\u2019ve been managing the social accounts of different brands for the last decade, and I\u2019m coming across a situation I\u2019ve never encountered before.
TL;DR: our company was merged with another, completely changing our product roadmap, much to the disdain of current users (who the product is no longer geared towards). It has resulted in quite the backlash onto our social channels. Every post is met with comments about how awful our product is, how we don\u2019t listen to the customer base, etc.
What are some successful community management tactics you\u2019ve employed when company changes disrupt the community?<\/p>","url":"\/content-creation-67\/how-to-manage-a-toxic-social-community-818?postid=2377#post2377","creationDate":"2022-11-15T17:33:45+0000","relativeCreationDate":"6 months ago"},"isTopicUnread":true,"privateId":154,"id":818,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isAnswered","label":"beantwoord"}],"forum":{"id":67,"isIdeation":false,"url":"\/content-creation-67","title":"Content Creation","description":"Discover best practice and advice for how to create content for your website, blog or social media accounts using the latest strategies and tips from the community."},"url":"\/content-creation-67\/how-to-manage-a-toxic-social-community-818","title":"How to manage a toxic social community","lastPost":{"id":2391,"author":{"id":3648,"url":"\/members\/kyle-skinner-3648","name":"kyle.skinner","avatar":"","userTitle":"Frequent User","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"avatarIcon":"6574757e-fd68-4284-b712-b98e6d447fbc_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/attachment\/6574757e-fd68-4284-b712-b98e6d447fbc_thumb.png","name":"Frequent User"},"userLevel":0},"content":"
And yes, we\u2019re attempting to reach a new audience so we understand that the original followership may not be too hot on changes, but they are relentless in letting us know. I try to explain to our internal team that this is a storm we\u2019ll have to wade until the new audience we\u2019re after begins following, but I think that finding content that puts us on the offense. Going to check out the transition comms resource.
Thanks again!\u00a0<\/p>","url":"\/content-creation-67\/how-to-manage-a-toxic-social-community-818?postid=2391#post2391","creationDate":"2022-11-17T22:30:44+0000","relativeCreationDate":"6 months ago"},"lastReply":{"id":2391,"author":{"id":3648,"url":"\/members\/kyle-skinner-3648","name":"kyle.skinner","avatar":"","userTitle":"Frequent User","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"avatarIcon":"6574757e-fd68-4284-b712-b98e6d447fbc_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/attachment\/6574757e-fd68-4284-b712-b98e6d447fbc_thumb.png","name":"Frequent User"},"userLevel":0},"content":"
And yes, we\u2019re attempting to reach a new audience so we understand that the original followership may not be too hot on changes, but they are relentless in letting us know. I try to explain to our internal team that this is a storm we\u2019ll have to wade until the new audience we\u2019re after begins following, but I think that finding content that puts us on the offense. Going to check out the transition comms resource.
Thanks again!\u00a0<\/p>","url":"\/content-creation-67\/how-to-manage-a-toxic-social-community-818?postid=2391#post2391","creationDate":"2022-11-17T22:30:44+0000","relativeCreationDate":"6 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":2,"numberOfLikes":3,"relevantPost":{"id":2377,"author":{"id":3648,"url":"\/members\/kyle-skinner-3648","name":"kyle.skinner","avatar":"","userTitle":"Frequent User","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"avatarIcon":"6574757e-fd68-4284-b712-b98e6d447fbc_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/attachment\/6574757e-fd68-4284-b712-b98e6d447fbc_thumb.png","name":"Frequent User"},"userLevel":0},"content":"
I\u2019ve been managing the social accounts of different brands for the last decade, and I\u2019m coming across a situation I\u2019ve never encountered before.
TL;DR: our company was merged with another, completely changing our product roadmap, much to the disdain of current users (who the product is no longer geared towards). It has resulted in quite the backlash onto our social channels. Every post is met with comments about how awful our product is, how we don\u2019t listen to the customer base, etc.
What are some successful community management tactics you\u2019ve employed when company changes disrupt the community?<\/p>","url":"\/content-creation-67\/how-to-manage-a-toxic-social-community-818?postid=2377#post2377","creationDate":"2022-11-15T17:33:45+0000","relativeCreationDate":"6 months ago"},"numberOfViews":97,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/advice-best-practices-66","categoryId":66,"title":"Advice & Best Practices","metaRobots":"index, follow","type":0},"lastPostId":"2391"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/sproutsocial-en\/attachment\/","isGuest":true,"csrfToken":"46d3c73e2e31306ca97efac28f7d75280097f353","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
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